Banking Requests

Learn about the three different Banking Requests

You can submit a request to edit a client's banking account details directly through the client's CRM Contact Record. First, search for client name in the search bar, then navigate to the Servicing (Service Request) extension in the middle panel of the contact record. Next, select Account Administration, and then Banking. The banking request section has three Request Types that you can choose for managing a client's banking information: Add Banking, Modify Banking, and Delete Banking.

Add Banking

Add Banking lets you select the client account where you want to add a bank account. If you want to add the bank account to all Optimize Investment Accounts, please specify the Optimize Investment Account number.

In order to Add Banking, you must have two documents from the client:

• Client Authorization for Electric Funds Transfer form
• Void Cheque 

Learn how to add banking information to Accounts

Modify Banking

If you need to Modify a clients Banking account, you are able to do this in the service requests. Modify Banking is an important feature as in order to submit a Electronic Funds Transfer (EFT) requests, the accounts being contributed must have a banking account and authorization form. 

In order to Modify Banking, you must have two documents from the client:

• Client Authorization for Electric Funds Transfer form
• Void Cheque 

Learn how to Modify banking information to Accounts

Delete Banking

Delete banking allows you to remove authorization for banking information on file. One might need to do this if they want to disable the account or delete the banking and add a new one. Ensure that you are selecting "Delete Banking Information" on the EFT form. 

In order to Delete Banking, you must have one document from the client:

• Client Authorization for Electric Funds Transfer form

Learn how to delete banking information to Accounts