Banking Requests | Frequently asked questions (FAQs)

Common FAQs about banking requests and managing client accounts

Can I set up third-party banking on a client's account?

Yes, you can set up third-party banking on a client's account. This allows authorized individuals or entities to access and manage the account on behalf of the client. Third-party banking can be set up for various account types, including joint accounts.

To set up third-party banking on a client's account, you will need to submit a request to Add Banking.

• Learn more about how to Add Banking

Can I set up a jointly held bank account

Yes, you can set up a jointly held bank account for a client. A jointly held bank account allows two or more individuals to share ownership and access to the account. This can be useful for couples, business partners, or family members who want to manage their finances together.

To set up a jointly held bank account, you will need to follow the same process as setting up third-party banking on a client's account. Simply submit a request to Add Banking and specify that the account will be jointly held.

• Learn more about how to Add Banking

Which account types can I set up authorized banking for?

Authorized banking can be set up for various types of accounts:

• Personal checking accounts
• Savings accounts
• Business accounts
• Joint accounts

This allows individuals or entities to access and manage the account on behalf of the client. Whether it's for personal or business needs, authorized banking can provide convenience and flexibility in managing finances effectively.

How do I remove an old bank account on file for an account?

To Remove an old bank account on file, you will need to submit a delete bank request. You can do this right through the CRM. Learn more about how to Delete Banking here.

How do I add a new bank account on file for an account?

To add a new bank account on file, you will need to submit an Add Banking request. You can do this right through the CRM. Learn more about how to Add Banking here.

How many bank accounts can I set up on a client's account?

You can set up multiple bank accounts on a client's account, depending on their needs and preferences. There is no specific limit to the number of bank accounts that can be linked to a client's account at Optimize.

Can my client set up the same bank account across multiple accounts at Optimize?

Yes, your client can set up the same bank account across multiple accounts at Optimize.

By setting up the same bank account across multiple accounts, clients can easily transfer funds, monitor transactions, and streamline their financial activities across various accounts. This flexibility provides convenience and efficiency in managing finances effectively within the Optimize system.

How do I cancel a banking request?

To cancel a banking request on the CRM, you can follow these steps:

1. Navigate to the banking ticket where you submitted the request.
2. Look for the action button on the ticket. 
3. Click on the action button and then click on cancel. 
4. Follow any additional prompts or confirmation steps, if required.
5. Once the cancellation process is complete, ensure to verify that the banking request has been successfully cancelled.

By following these steps, you can easily cancel a banking request on the CRM system; providing you with control and flexibility in managing banking activities for your clients effectively.