Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: Cash, RRSP, TFSA, FHSA, Spousal RRSP, RESP, RDSP
- Not for: Locked-in (LIRA, LRSP, RLSP, LIF, RIF, LRSP, PRIF, RLIF, LRIF), closed, or restricted accounts.
You can submit an EFT In request from a client’s CRM Contact Record to deposit funds electronically into a client’s Optimize investment account. Use the instructions below to ensure the account is eligible, the correct banking details are on file, and that you’ve accounted for any contribution limits or special account-type requirements.
When to Submit an EFT In Request
- A client wishes to deposit new funds from an external bank account into an eligible Optimize account.
- The client already has authorized banking in the same currency as the target account on file.
- For registered accounts, such as RRSP, Spousal RRSP, or TFSA, where the client has available contribution room.
How to Submit an EFT In Request (General)
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select Cash and Security Management → Add Funds
- Select "EFT In" as your request type.
- Select the Target Account
- (Only open, eligible accounts with authorized bank accounts will appear.)
- (Only open, eligible accounts with authorized bank accounts will appear.)
- Choose an Authorized Bank Account
- Enter the Deposit Amount
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket.
How to Submit an EFT In Request for a RESP
When submitting an EFT In request for a RESP, the deposit must be allocated to the beneficiaries on the account.
- Navigate to the Client's CRM Contact Record
- Go to the Servicing tab
- Select Cash and Security Management → Add Funds
- Select "EFT In" as your request type.
- Select the RESP Account
- Choose an Authorized Bank Account
- Enter the Deposit Amount & Beneficiary Details
- Enter the total deposit amount
- Select one or multiple beneficiaries from the dropdown shown
- Specify the percentage allocated to each beneficiary (e.g., Child A: 20%, Child B: 80%)
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket.
Please note: For brand-new or empty RESP accounts, you may need to manually input the beneficiary name(s). Once funded, the list of beneficiaries on file will appear as a dropdown.
How to Submit an EFT In Request for a Spousal RRSP
When submitting an EFT In request for a Spousal RRSP, you must specify whether the contribution is Regular or Spousal. This determines who receives the tax slip.
- Navigate to the Client's CRM Contact Record
- Go to the Servicing tab
- Select Cash and Security Management → Add Funds
- Select "EFT In" as your request type.
- Select the Spousal RRSP Account
- Choose an Authorized Bank Account
- Enter the Deposit Amount & Contribution Details
- Enter the total deposit amount
- Specify the contribution as either "Regular" or "Spousal"
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket.
Please note: Specifying a contribution type as Spousal will result in the RRSP Contribution Slip being issued in the name of contributing spouse
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Add Funds Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 1-2 business days after the ticket has been submitted and completed any applicable review.
- The contribution typically reflects in the account 1-2 business days after the contribution is transmitted by the back-office.