Account Administration
A series of requests that aid in the effective administration of an account.
Pipeline & Tracking Tickets
- Account Administration Pipeline Overview (Beneficiary Requests)
- How to Track Specialized Withdrawals & Unlocking Requests
- Account Administration Pipeline (Banking Requests)
- How To Track Account Documentation & Form Updates
- How to Track Special Transactions & Account Corrections
- How to Track Client Status, Ownership & Estate Management Updates
- How to Track Client Information & Authorization Updates
Update Client & Account Information
- How to Submit an Update Social Insurance Number (SIN) Request
- How to Submit a Report Marital Breakdown Request
- How to Submit an Authorize Information Sharing Request
- How to Submit an Updating Account Legislation Request
- How to Add or Update Power of Attorney (POA) Request
- How to Update a Client’s Address
- How to Submit a Update Email Address Request
- How to Update a Client’s Phone Number
- How to Submit a Update a Client’s Name Request
- How to Submit a Update Date of Birth Request
Update Account Documentation
- How to Submit a Update Government-Issued ID
- How to Submit a RESP Breakdown Request
- How to Submit a Update NBIN-261 Form Update
- How to Submit a Update NR301 Form
- How to Submit a Update Subscriber Information Request
- How to Submit a Update Beneficiary Information Request
- How to Submit a Update Withholding Statement Request
- How to Submit a Update W-8BEN and/or a W-8BEN-E Form Request
Special Account Requests
- How to Cancel / Correct Contributions or Withdrawals in client accounts
- How to Recalculate LIF (Life Income Fund) Maximum
- How to Submit Book Value Adjustments
- How to Submit Tax Slip Corrections
- How to Submit Tax Slip Duplicates
- How to Submit an Account Fee Change Request
- How to Credit Client Accounts
- How to Submit a Rollback Option (RIF/LIF → RRSP/LIRA)
- How to Close a Client's Account
- How to Submit a VALNIL Security Write-Off Request
- How to Submit a Clerical Error Update Request
Client Status, Ownership & Estate Management
- How to Submit a Client Passed Away Notification
- How to Initiate and Process a Client's Estate Request
- How to Reopen a Closed Account
- How to Submit a Residual Transfer-In Sweep Request
- How to Submit an Add or Remove an Associated Contact Requests
- How to Reassign Clients between Advisors
- Estate Processing Requirements
Specialized Withdrawals & Unlocking Requests
- How to Submit Special Unlocking Requests
- How to Submit a Charitable Donations of Securities Request
- How to Submit a Home Buyers' Plan (HBP) Withdrawal Request
- How to Submit a 50% Unlocking (Non-Alberta) Request
- How to Submit a 50% Unlocking (Alberta) Request
- How to Submit a Lifelong Learning Plan (LLP) Withdrawal Request
Banking Information & Beneficiaries
- How to Delete Banking Information
- How to Contribute by Making a Bill Payment Using an Online Banking App or Banking Website
- How to Modify Banking Information
- How to Submit a Update RESP Beneficiary Information Request
- How to Submit a Add or Change Beneficiary
- How to Add Banking Information