Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: FHSA
You can submit an EFT In request from a client’s CRM Contact Record to deposit funds electronically into a client’s FHSA at Optimize. Follow the instructions below to ensure the account is eligible, the correct banking details are on file, and contribution room is available.
When to Submit an EFT In Request for FHSA
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A client wishes to deposit new funds from an external bank account into their FHSA.
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The client has authorized banking in the same currency as the FHSA on file.
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The client has available FHSA contribution room for the current year.
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The client has confirmed the deposit is for the current year.
How to Submit an FHSA EFT In Request
- Navigate to the Client's CRM Contact Record.
- Go to the Servicing Tab.
- Select Cash and Security Management → Add Funds.
- Select "EFT In" as your request type.
- Select the FHSA Account.
- Choose an Authorized Bank Account.
- Select the Source of Fund (Income, Savings, Inheritance, Gift, or Other).
- Enter the Deposit Amount.
- Review & Submit.
- Once you confirm the details, click Submit to create the service request ticket.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Add Funds Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 1-2 business days after the ticket has been submitted and completed any applicable review.
- The contribution typically reflects in the account 1-2 business days after the contribution is transmitted by the back-office.