Compass is a platform that allows users to easily access their accounts and important documents. It provides a convenient way to navigate through different sections such as, My accounts and Documents.
With Compass, users can easily view and download account statements by selecting the "Account Statements option", adjusting the date range, and downloading the statement with just a few simple clicks.
Compass makes these documents accessible—but the steps differ depending on which version of Compass you’re using.
In this section, we’ll walk through how to download account statements in both the Legacy and New versions of Compass, so you can access the information you need quickly and efficiently.
Downloading Account Statements:
Downloading Account Statements on Legacy Compass
Step 1:
- Navigate to Systems
Step 2:
- Click on the Custodian Portal Login
Step 3:
- Login using your custodian portal - Compass Credentials
From here you will be at the Compass home page! You are able to click on a variety of options: My Accounts, Imost, Trades & Transactions, Onboarding, Data Export, File Upload, Client Reporting, Firm Reporting, Tools & Apps and many other documents. For now we will be going over some basic tools that you will be using.
To Download Account Statements:
Step 1:
- Navigate to the My Accounts tile in the top left corner
Step 2:
- You can then search for a client account by either using the Client Name search bar, or the Client ID (account number) search bar, then click Search
- From the search results, click on the respective client's name to navigate into their account profile
Step 3:
- Select Transactional Documents tab on the client's profile
- Make sure the documents type you are selecting is Account Statements
- You can now use the toggle to select the date range you inquire about
Step 4:
- After selecting the desired search criteria, a list of account statements will be displayed for the client
- Users can then simply click on the hyperlink provided next to each statement to download it for their records
Downloading Account Statements on New Compass
Step 1. Navigate to Systems & Technology
Step 2. Click on the Custodian Portal Login
Step 3. Login using your custodian portal - Compass Credentials
From here you will be at the Compass home page! You are able to click on a variety of options: Accounts, Servicing, Data Exports, Compass (Legacy), and Tools. For now we will be going over to download Account Statements.
To Download Account Statements:
Step 1:
- Navigate to the Accounts tab in the left panel
Step 2:
- You can then search for a client account by either using the Client Name or the Client ID (account number) search bar, then press enter
- From the search results, click on the respective client's name to navigate into their account profile
Step 3:
- Select Transactional Documents extension on the client's profile
- Make sure the documents type you are selecting is Account Statements
- You can now use the toggle to select the date range you inquire about
Step 4:
- After selecting the desired search criteria, a list of account statements will be displayed for the client
- Users can then simply click on the hyperlink provided next to each statement to download it for their records