How to Complete the Power of Attorney (POA) Panel

The Power of Attorney (POA) panel collects essential personal details about the account holder power of attorney, such as personal details, address, employment information, investor details. Appointment of a POA, entered at the account level if the client wishes to assign one.

If the client’s details already exist within the CRM, the information in this panel will auto-populate. You must still open the panel to review, verify accuracy, and click Save to mark it complete.

Note: You only need to fill this panel out if you require a POA to sign the application for them.

Filling Out Power of Attorney (POA) Information

Enter the client’s Power of Attorney details into the provided fields:

Does the client wish to add a power of Attorney: In this field select yes or no.
Select Power of Attorney: You can either select a contact already in the system or create a new contact as POA. Once selected you will need to enter the following information:

Filling Out POA Personal Information

Title: Select the appropriate title (e.g., Mr., Mrs., Ms.).
Gender: Select the client’s gender (Male, Female, Other).
First Name: Enter the client's first name.
Middle Name: Enter the middle name, if applicable; otherwise, leave blank.
Last Name: Enter the client's last name.
Primary Phone Number: Enter the client’s main contact number (required).
Secondary and Other Phone Numbers: Enter additional contact numbers if applicable (optional).
Date of Birth: Enter in YYYY-MM-DD format exactly as shown on the client’s ID
Marital Status: Choose the client's current marital status from the dropdown.
(Selecting "Married" will activate additional required fields in the Spouse panel.)
Relationship with Account Holder: Indicate the relationship that the POA has with the account holder.

Filling Out POA Address Information

Civic Number: Type in the civic number.
Street Name: Type in the street name
Street Type (if applicable): Type in the street type. (E.g., Dr, Avenue, Way).
Unit Type (if applicable): Type in the unit type. (E.g., Apt, Unit).
Unit Number (if applicable): Type in the unit number.
Street Direction (if applicable): Type in the street direction. (E.g., North, SW,).
Country: Type in the country. (E.g., Canada, United States).
City: Type in the city. (E.g., Toronto, Oakville)
Province: Type in the province. (E.g., Ontario, Alberta.) If you are in the U.S then type in the state. (E.g., New York, Ohio)
Postal Code: Type in the postal code. (E.g. for postal code X#X#X#) (E.g., for zip code ##### or #######)

Filling Out POA Employment Information

Employment Status: Enter the employment status. (E.g., self-employed). If retired is selected then an additional field of former employer and former occupation / Position will be required.
Employer Name: Enter the name of the client's current employer.
Employer's Address: Enter the address of the employer.
Nature of Business: Enter the nature of the business. (E.g., Landscaping)
Occupation / Position: Detail the clients's current occupation or role. (E.g., Owner)
Years Until Retirement: Enter the number of years until the client plans on retiring.

Filling Out POA Investor Details

Is the client considered a reporting insider within the meaning of the regulation?: Yes or No
Does the client, as an individual or as part of a group, hold a controlling interest in such a company (more than 20% of the outstanding voting securities of an issuer)?: Yes or No
Is the individual with authority or any of their family members with whom they reside, an employee, officer or director of a securities dealer?: Yes or No
Is the client, a member of their family, or a close associate of theirs a Foreign Politically Exposed Person (PEP)?: Yes or No
Is the client, a member of their family, or a close associate of theirs a Domestic Politically Exposed Person (PEP)?: Yes or No
Is the client, a member of their family, or a close associate of theirs the Head of an International Organization (HIO)?: Yes or No

Adding Attachments for POA

Please attach one file for each Executed Power of Attorney designated for this account

Add File: Upload the file per POA.

Saving the Panel

After completing all required fields:

Click Save to lock in the provided details.
The panel status will update from Incomplete (yellow) to Complete (green) upon successful saving.