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How to Create a Pre-Authorized Contribution (PAC) plan

Learn how to set up a Pre-Authorized Contribution (PAC) plan to automate recurring deposits into a client's Optimize Account

Applies To: 

  • All Portfolio Managers, Advisors, Wealth Planners, and support staff.
  • Eligible account types: Cash, RESP, TFSA, RRSP, Spousal RRSP, FHSA, and RDSP

You can submit a Create Plan request from a client’s CRM Contact Record from to schedule recurring electronic deposits into their Optimize investment account. Use the instructions below to ensure the PAC plan is set up correctly, the account is eligible, the correct banking details are on file, and that you’ve accounted for any contribution limits or special account-type requirements.

When to Submit a Create Plan Request

  • A client wishes to set up automatic, recurring contributions into their investment or savings account to maintain a disciplined savings strategy.
  • The client wants to implement a dollar-cost averaging approach to reduce the impact of market volatility by investing smaller amounts over time.
  • The client needs to ensure sufficient funds are available for planned withdrawals, ongoing investment strategies, or policy premium payments.

How to Submit a Create Plan Request 

To submit a create a plan request, you'll see the Service Extension on the client's CRM Contact Record. 

How to Submit a Create Plan Request 

  1. Navigate to the Client's CRM Contact Record
  2. Go to the Servicing Tab
  3. Select Plans → Create Plan
  4. Select "PAC" as your request type. 
  5. Select the Target Account
    • (Only open, eligible accounts with authorized bank accounts will appear.)
  6. Choose an Authorized Bank Account
  7. Enter the Deposit Amount
  8. Enter the Frequency
    • Weekly
    • Bi-Weekly 
    • Monthly
    • Bi-Monthly
    • Quarterly 
    • Semi-Annually  
    • Annually 
  9. Review & Submit
    • Once you confirm the details, click Submit to create the service request ticket.

After Submitting the Request

A new service request ticket will be created. You can locate it:

  • In the Right-Side Panel of the client's CRM Contact Record under Tickets.
  • In the Plans Pipeline, where you can track the progress and confirm when the request is completed.

Processing Times

  • Typically 3 business days after the ticket has been submitted and completed any applicable review.