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How to Submit a Add or Change RESP Beneficiary Request

Learn how to submit a Add or Change RESP Beneficiary Request

Applies To: 

  • All Portfolio Managers, Advisors, Wealth Planners, and support staff.
  • Eligible account types: RESP

You can submit a Add or Change RESP Beneficiary Information request from a client's CRM Contact Record. Follow the instructions below to ensure the request is submitted. correctly with all required documentation. 

When to Submit a Add or Change RESP Beneficiary request:

  • Submit a Add or Change RESP Beneficiary request when you are looking to Add a new beneficiary or when you are looking to Withdrawal an existing beneficiary from an RESP account. 

How to Submit a Add or Change RESP Beneficiary Request

  • To submit a Add or Change RESP Beneficiary request, use the Service Tab on the client's CRM Contract Record. When submitting the request it will be done through Straight-Through Processing (STP) , which automatically generates the required forms based on the information input into the request and sends the paperwork through DocuSign. 

Although both Manual Submission and Straight Through Processing methods are valid, we strongly recommend using Straight Through Processing whenever possible for real-time tracking, reduced errors, and faster turnaround times.

Learn more about Straight-Through Processing.

How to Submit a Add or Change RESP Beneficiary using STP

Step 1. 

  • Navigate to the Client's CRM Contact Record

Step 2.

  • Go to the Servicing Tab 

Step 3.

  • Select Account Administration

Step 4. 

  • Select Beneficiaries

Step 5. 

  • Choose Add or Change RESP Beneficiary as the request type

Step 6. 

  • Select the RESP account for which the Add or Change RESP Beneficiary applies to.

Step 7.

  • Select Straight-Through Processing (STP).

Step 8.

  • Select the Beneficiary Change Type for each EXISTING Beneficiary, the options for existing beneficiaries are Withdrawal, No Change, or Change Beneficiary Percentage. 
    • Withdrawal: Selecting the withdrawal option means that you are removing that existing beneficiary from the RESP beneficiaries.
    • No Change: Means you are neither withdrawing that beneficiary or changing the Grant Contribution Distribution percentage.
    • Change Beneficiary Percentage: Means you are changing the Grant Contribution Distribution percentage for that selected beneficiary. For example: if you wanted to remove "Ethan Doe" as a beneficiary and give "Olivia Doe" additional percentage, you would select "Withdrawal" for "Ethan Doe" and then provide "Olivia Doe" with the updated percentage.  

Step 9.

  • If you are looking to add an additional beneficiary select the Add Beneficiary button located below the existing beneficiary information.

Step 10.

  • In the New Beneficiary panel select the "Beneficiary Change Type" to Addition and populate the panel completely with the new beneficiaries information.


Step 11.

  • Review & Submit - Confirm all the details of the beneficiaries information and click Submit to create the service request ticket

After Submitting the Request

  • A new service request ticket will be created. To locate and track the created ticket you can find it in the Account Administration Pipeline. In the Account Administration Pipeline you can track the progress and confirm when the request is completed.

Processing Times

  • Straight-Through Processing: Typically 2-3 business days after the ticket has been submitted and completed any applicable review