Applies To:
All Portfolio Managers, Advisors, Wealth Planners, and support staff.
Eligible account types: Cash, Margin, TFSA, RRSP, RRIF, FHSA, RESP, RDSP, LIF and LIRA.
You can submit an Initiate a Transfer request from a client’s CRM Contact Record to Add Funds to a client’s Optimize investment account. Use the instructions below to ensure the account is eligible, the correct banking details are on file, and that you’ve accounted for any contribution limits or special account-type requirements.
When to Submit an Initiate Transfer request
- The client’s authorization to initiate the transfer.
- Accurate account details, including the relinquishing institution and account number.
- The correct transfer authorization form completed and signed for manual submissions.
- Confirmation of whether the transfer will be done in-cash or in-kind.
How to Submit an Initiate Transfer request
To submit an initiate transfer, use the Service Extension on the client’s CRM Contact Record. When submitting the request, there are two distinct submission options and workflows: Wet Signature, which involves downloading the pre-populated document and getting it physically signed. Electronic Signature, which automatically generates the required forms and sends them to the client through DocuSign.
Although both methods are valid, we strongly recommend using Electronic Signature whenever possible for real-time tracking, reduced errors, and faster turnaround times.
Learn more about Wet Signature Flexibility
How to submit an initiate transfer request General
Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page. If you’re initiating a transfer from a RESP account see the specific account instructions that follow.- Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
- Click on Cash and Security Management → Add Funds.
- Select 'Initiate a Transfer'.
- Select the account from which you wish to initiate the transfer.
- Select the appropriate submission option, either Wet Signature or Electronic Signature.
- Enter the relinquishing institution, account number, and address.
- Confirm the transfer amount and choose either 'All in Cash' or 'Partial'.
- Attach any additional documentation and click next.
Tip: Double-check that the uploaded form is fully completed and signed to prevent processing delays.
9. Review all service request details carefully to ensure accuracy. Once confirmed,
click submit to process the request.
How to Submit an Initiate Transfer Request RESP
Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.
- Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
- Click on Cash and Security Management→ Add Funds.
- Select 'Initiate a Transfer'.
- Select the account from which you wish to initiate the transfer.
- Enter the relinquishing institution, account number, and address.
- Select one of the following options:
- Option A
- Option B
- Option C
- Option D
8. Confirm the transfer amount and choose either 'All in Cash' or 'Partial'.
9. Review the details carefully, then click Submit.
Please note: After submitting your request, the system will automatically create a ticket and send the paperwork directly to your client via DocuSign for electronic signatures.
If you select the wet signature option, you'll need to download the pre-populated forms for your client to sign manually.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Add Funds Pipeline, where you can track the progress and confirm when the request is completed.
Processing Timelines
- Electronic Signature Submission: Typically 1 business day after the ticket has been submitted and completed.
- Wet Signature Submission: Typically 10 business days after the ticket has been submitted and completed any applicable review.