Applies To:
- All Portfolio Managers, Wealth Planners/Advisors, and support staff.
You can submit a Reassign Client request from a client’s CRM Contact Record. Use the instructions below to ensure requests are processed correctly and all necessary information is provided.
When to Submit a Reassign Client Request
- A client is transitioning to a new advisor within the firm.
- An advisor is leaving, and their clients need to be reassigned.
- A team restructuring requires the reassignment of certain client accounts.
How to Submit a Reassign Client Request
To submit a Close Account request, you'll use the Service Extension on the client's CRM Contact Record.
How to Submit a Reassign Client Request
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select "Account Administration → Special Handling
- Select "Reassign Client" as your request type
- Enter the Rep ID
- Enter the Wealth Planner/Advisor name (If applicable)
- Enter the Portfolio Manager name (If applicable)
- Enter the Supervising Portfolio Manager name (If applicable)
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 2 business days after the ticket has been submitted and completed any applicable review.