Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: Cash accounts, Joint accounts, Margin accounts, TFSA, RRSP, RESP, RDSP, FHSA, RIF, LIF, LIRA, and Trust accounts.
You can submit a Reopen Closed Account request from a client’s CRM Contact Record. Use the instructions below to ensure requests are processed correctly and all necessary information is provided.
When to Submit a Close Account Request
- A client wants to resume activity in a previously closed account.
- A client is re-establishing their relationship and requires their old account to be restored.
- A compliance or administrative review has approved the account for reopening.
How to Submit a Close Account Request
To submit a Close Account request, you'll use the Service Extension on the client's CRM Contact Record.
How to Submit a Close Account Request
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select "Account Administration → Special Handling
- Select "Reopen Closed Account" as your request type
- Select the Target Account
- Important: Only accounts that have been closed within one calendar year can be re-opened. If an account has been closed for longer than one year, the account type must be re-opened via New Account Application - New Root.
- Important: Only accounts that have been closed within one calendar year can be re-opened. If an account has been closed for longer than one year, the account type must be re-opened via New Account Application - New Root.
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 1-2 business days after the ticket has been submitted and completed any applicable review.