After submitting a send cheque to third party request, a ticket is created in the Withdraw pipeline. Use this guide to effectively track each stage, understand the workflow, and quickly address rejections.
How to Find a Send Cheque to a Third Party Ticket
You can find your submitted send cheque to third party ticket in two places:
- The right-side panel under Tickets on the Client’s CRM Contact Record
- In the Withdraw Pipeline (CRM → Tickets → Withdraw Pipeline)
Send Cheque to a Third Party Workflow and Pipeline Stages
Below is the typical workflow a send cheque to third party ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (Trade Processing) upon approval.
Action Item: Enhanced Compliance Review (Conditional)
- When required: Non-registered (Cash) accounts where the withdrawal exceeds 10% of the client’s Net Worth.
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Assigned to: Compliance team
- What’s happening: AML and suitability compliance checks.
- SLA: Same-day
- Next Step: Moves to Pending Action (Trade Processing) upon approval.
Stage: Trade Processing
Action Item: Pending Action
- Assigned to: Money Movement team
- What’s happening: The ticket has been assigned to the money movement team to process and fund the cheque request
- SLA: Within 24 hours
- Next Step: Moves to In-Process when scheduled.
Action Item: In-Process
- Assigned to: Money Movement team
- What’s happening: The cheque will be processed on the fund’s scheduled date.
- SLA: As per fund’s trade schedule
- Next Step: Moves to Pending Settlement once executed.
Action Item: Transmitted
- Assigned to: Money Movement team (Quality assurance review)
- What’s happening: Confirming transmitted instructions are correct.
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SLA: Same-day
- Next Step: Moves to Pending Confirmation upon verification.
Action Item: Pending Confirmation
- Assigned to: Money Movement team (original submitter)
- What’s happening: Confirming funds are successfully received by the Third Party.
- SLA: 1–2 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
• What’s happening: Ticket is closed and finalized. No further action required.
Handling Rejected Send Cheque to Address Requests
- Duplicate ticket submitted (a similar request already exists or is pending)
- Account is transferring out (account moving to another institution)
- Requested by Portfolio Manager (unsuitable instructions or client-related issue)
- Requested by Wealth Planner (compliance or client-suitability issue)
- Missing LOD (not be processed as the required Letter of Direction)
Tracking Your Ticket & Next Steps
Monitor progress regularly through pipeline stages outlined above. If you’re responsible for actioning tickets, see:
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How to Send a Cheque to a Third Party