Applies To:
All Portfolio Managers, Advisors, Wealth Planners, and support staff.
Eligible account types: FHSA
You can submit a send cheque to address request from a client’s CRM Contact Record to send funds from an FHSA via cheque to the client’s address on file Use the instructions below to ensure the address is current, the correct accounts are selected, and that you’ve accounted for any withdrawal restrictions.
When to Submit a send cheque to address request
- The client’s authorization to process the withdrawal and mail a cheque.
- The client’s mailing address is current and up to date in the CRM.
- The correct source account is selected.
- A clear specification of whether the withdrawal is full or partial.
- Confirmation of whether the source of funds is 'Model' or 'All'.
How to Submit a send cheque to address request
To submit a send cheque to address request, you’ll use the Service Extension on the client’s CRM Contact Record. For FHSAs, the general instructions below apply.
How to Submit a send cheque to address request for a Qualified Withdrawal
- Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.
- Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
- Click on Cash and Security Management → Withdraw Funds.
- The cheque will be sent to the address on file. Ensure the client’s address is up to date. Select Send Cheque to Address.
- The cheque will be sent to the address on file. Ensure the client’s address is up to date. Select Send Cheque to Address.
- Select the FHSA as the From Account.
- Select Qualified Withdrawal as the FHSA Type.
- Specify the Amount Type:
- Full or Partial
- Specify the Source of Funds:
- Model or All
- Specify where your client would like the cheque sent:
- Permanent Address or Mailing Address
- Specify the withdrawal amount:
- Review the details carefully, then click Submit.
How to Submit a send cheque to address request for a Designated Withdrawal
- Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.
- Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
- Click on Cash and Security Management → Withdraw Funds.
- The cheque will be sent to the address on file. Ensure the client’s address is up to date. Select Send Cheque to Address.
- The cheque will be sent to the address on file. Ensure the client’s address is up to date. Select Send Cheque to Address.
- Select the FHSA as the From Account.
- Select Qualified Withdrawal as the FHSA Type.
- Specify the Amount Type:
- Full or Partial
- Specify the Source of Funds:
- Model or All
- Specify where your client would like the cheque sent:
- Permanent Address or Mailing Address
- Specify the withdrawal amount:
- Review the details carefully, then click Submit.
How to Submit a send cheque to address request for a Taxable Withdrawal
- Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.
- Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
- Click on Cash and Security Management → Withdraw Funds.
- The cheque will be sent to the address on file. Ensure the client’s address is up to date. Select Send Cheque to Address.
- The cheque will be sent to the address on file. Ensure the client’s address is up to date. Select Send Cheque to Address.
- Select the FHSA as the From Account.
- Select Qualified Withdrawal as the FHSA Type.
- Specify the Amount Type:
- Full or Partial
- Specify the Source of Funds:
- Model or All
- Specify where your client would like the cheque sent:
- Permanent Address or Mailing Address
- Specify the withdrawal amount:
- Specify Administrative Fees:
- Included or Excluded
- Review the applicable taxes applied and the resulting Net Amount.
- Review the details carefully, then click Submit.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the withdraw Pipeline, where you can track the progress and confirm when the request is completed.
Processing Timelines
- Cash withdrawals: Typically 7-11 business days after the ticket has been submitted and completed any applicable review.