Applies To:
All Portfolio Managers, Advisors, Wealth Planners, and support staff.
Eligible account types: RIF
You can submit a send cheque to address request from a client’s CRM Contact Record to send funds from an RIF via cheque to the client’s address on file Use the instructions below to ensure the address is current, the correct accounts are selected, and that you’ve accounted for any withdrawal restrictions.
When to Submit a send cheque to address request
- The client’s authorization to process the withdrawal and mail a cheque.
- The client’s mailing address is current and up to date in the CRM.
- The correct source account is selected.
- A clear specification of whether the withdrawal is full or partial.
- Confirmation of whether the source of funds is 'Model' or 'All'.
How to Submit a send cheque to address request
To submit a send cheque to address request, you’ll use the Service Extension on the client’s CRM Contact Record. For RIFs, the general instructions below apply.
How to Submit a send cheque to address request (RIF)
- Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.
- Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
- Click on Cash and Security Management → Withdraw Funds.
- Select Send Cheque to Address.
- Select Send Cheque to Address.
- Select the RIF as the From Account.
- Specify the Amount Type:
- Full or Partial
- Specify the Source of Funds:
- Model or All
- Specify where your client would like the cheque sent:
- Permanent Address or Mailing Address
- Specify the withdrawal amount:
- Specify if the Amount from minimum is Taxable or Tax Free.
- Review the applicable taxes applied and the resulting Net Amount.
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Review the details carefully, then click Submit.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the withdraw Pipeline, where you can track the progress and confirm when the request is completed.
Processing Timelines
- Cash withdrawals: Typically 7-11 business days after the ticket has been submitted and completed any applicable review.