Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: Cash accounts.
You can submit a Stop Plan request from a client’s CRM Contact Record to halt scheduled recurring electronic withdrawals from a client's Optimize account. Use the instructions below to ensure the SWP is stopped correctly, the request is processed efficiently, and any applicable restrictions or special account-type requirements are considered.
When to Submit a Systematic Withdrawal Plan Stop Request
- A client wants to discontinue their regular, recurring withdrawal from their Optimize Account.
- A client's financial situation has changed, and they no longer require automated withdrawals.
- A client has requested to change their regular, recurring withdrawal strategy and needs to stop the current SWP before establishing a new one.
How to Submit a Systematic Withdrawal Plan Stop Request
To submit a systematic withdrawal plan request, you'll use the Service Extension on the client's CRM Contact Record.
How to Submit a Stop Plan Request
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select Plans → Manage Plans
- Select "SWP" as your request type.
- Select the Target Plan.
- (Only active plans will be displayed)
- (Only active plans will be displayed)
- Select the red 'Stop Plan' button at the bottom to finalize your request.
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Plans Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 3 business days after the ticket has been submitted and completed any applicable review.