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How to Submit a Add or Change Beneficiary

Learn how to add or change beneficiary for registered and plan accounts to ensure a client's Optimize Account is accurate and up-to-date

Applies To: 

  • All Portfolio Managers, Advisors, Wealth Planners, and support staff.
  • Eligible account types: Cash, TFSA, RIF, RRSP, LIRA, LIF, RIF, Spousal RSP, Spousal RIF, and RDSP

You can submit a Add or Change Beneficiary request from a client’s CRM Contact Record. Use the instructions below to ensure the correct designation changes are made, any associated transactions are considered, and necessary authorizations are in place.

When to Submit a Add or Change of Beneficiary request:

  • A client wants to update their designated beneficiary for their accounts.
  • A client wishes to add, remove, or modify an existing designation.
  • A client has experienced a life event that requires an update to their beneficiary designation (e.g., marriage, divorce, birth of a child, etc.).

How to Submit a Add or Change Beneficiary Request

To submit a Designation and Change of Beneficiary request, you'll use the Service Extension on the client's CRM Contact Record. When submitting the request, there are two distinct submission options and workflows: Wet Signature, which involves downloading the pre-populated document and getting it physically signed. Electronic Signature, which automatically generates the required forms and sends them to the client through DocuSign.

Although both methods are valid, we strongly recommend using Electronic Signature whenever possible for real-time tracking, reduced errors, and faster turnaround times.

Learn more about Wet Signature Flexibility


How to Submit a Add or Change of Beneficiary Request

With STP, Optimize automatically generates and emails the necessary forms to your client for electronic signing through DocuSign.

  1. Navigate to the Client's CRM Contact Record
  2. Go to the Servicing Tab
  3. Select Account Administration → Beneficiaries

  4. Select "Add or Change Beneficiary" as your request type

  5. Select the Target Account

  6. Select the appropriate submission option, either Wet Signature or Electronic Signature.



  7.  Designated Beneficiary (Spouse / Estate / Other) (For certain accounts Spouse Successor Annuitant) 
    • Select the Checkbox if the client wishes to designate a contingent beneficiary.

  8. Review and Submit
    • Once you confirm the details, click Submit to create the service request ticket.

Please note:  After submitting your request, the system will automatically create a ticket and send the paperwork directly to your client via DocuSign for electronic signatures.

If you select the wet signature option, you'll need to download the pre-populated forms for your client to sign manually.

After Submitting the Request

A new service request ticket will be created. You can locate it:

  • In the Right-Side Panel of the client's CRM Contact Record under Tickets.
  • In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.

Processing Times

  • Electronic Signature Submission: Typically 1 business day after the ticket has been submitted and completed. 
  • Wet Signature Submission: Typically 10 business days after the ticket has been submitted and completed any applicable review.