Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: Cash accounts, Joint accounts, Margin accounts, TFSA, RRSP, RESP, RDSP, FHSA, RIF, LIF, LIRA, and Trust accounts.
You can submit a Position Level Fee Change request from a client’s CRM Contact Record. Use the instructions below to ensure requests are processed correctly and all necessary information is provided.
When to Submit a Position Level Fee Change Request
- A client has a specific security or asset class that qualifies for a negotiated or preferential fee adjustment.
- A grandfathered fee arrangement needs to be applied or maintained for a particular position.
- A previously agreed-upon fee structure for a position requires updating due to changes in the security or client's account status.
- The position has moved into a category that dictates a different fee.
How to Submit a Position Level Fee Change Request
To submit a Position Fee Change request, you'll use the Service Extension on the client's CRM Contact Record.
How to Submit a Position Fee Change Request
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select "Account Administration → Special Handling
4. Select "Position Level Fee Change" as your request type
5. Select the Root
Important: If a client has multiple roots, please ensure you submit a separate request for each account root to ensure updates are made on all roots.
6. Select the Target Account
7. Select the Target Position
Important: This request can be used to set or change the fee rate on a particular individual position. Please submit a separate request for each position you wish to update.
8. Select the Position Level Fee Change from the dropdown list.
9. Review & Submit
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- Once you confirm the details, click Submit to create the service request ticket
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 5-6 business days after the ticket has been submitted and completed any applicable review.