Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: RESP accounts.
You can submit a RESP Breakdown request from a client’s CRM Contact Record. Use the instructions below to ensure requests are processed correctly, any necessary documentation is provided, and the appropriate cutoff times are met.
When to Submit a RESP Breakdown Request
- A client requests a detailed breakdown of their RESP account, including contributions, earnings, and grants.
- A client needs information regarding different categories of RESP withdrawals, including EAP (Educational Assistance Payments), PSE (Post-Secondary Education), AIP (Accumulated Income Payments), ROC (Return of Contributions).
How to Submit a RESP Breakdown Request
To submit a RESP Withdrawal request, you'll use the Service Extension on the client's CRM Contact Record.
How to Submit a RESP Breakdown Request
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select "Account Administration → Special Handling
- Select "RESP Breakdown" as your request type
- Select the Target Account
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 1-2 business days after the ticket has been submitted and completed any applicable review.