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How to Submit a Rollback Option (RIF/LIF → RRSP/LIRA)

Learn how to submit a Rollback Options Request to transfer funds from a client's RIF or LIF back into an RRSP or LIRA

Applies To: 

  • All Portfolio Managers, Advisors, Wealth Planners, and support staff.
  • Eligible account types: RIF, LIF, LIRA, and RRSP accounts.

You can submit a Rollback Options request from a client’s CRM Contact Record. Use the instructions below to ensure requests are processed correctly and all necessary information is provided.

When to Submit a Rollback Options Request 

  • A client wishes to transfer funds from a RIF or LIF back into an RRSP or LIRA due to eligibility conditions.
  • A recent conversion to a RIF/LIF needs to be reversed due to incorrect processing or client request.
  • The client meets the criteria for a rollback as per regulatory guidelines, such as excess transfers or pension plan adjustments.
  • The rollback is required for tax planning or estate considerations.

How to Submit a Rollback Options Request

To submit a Rollback Options request, you'll use the Service Extension on the client's CRM Contact Record.

How to Submit a Rollback Options Request Request 

  1. Navigate to the Client's CRM Contact Record
  2. Go to the Servicing Tab
  3. Select "Account Administration → Special Handling 
  4. Select "Rollback Options" as your request type
  5. Select the LIF or RIF Account
  6. Select the LIRA or RRSP Account
  7. Enter the Amount to be transferred
  8. You'll need to attached a T2030 Form using the Attached T2030 Form property. To add an attachment, click +Add file and upload the file from your computer.
  9. Review & Submit 
    • Once you confirm the details, click Submit to create the service request ticket.

Important

Be advised, if the client still has a minimum payment balance remaining on the account, it must first be paid out, via a Withdraw Funds request, prior to submitting the rollback request.

After Submitting the Request

A new service request ticket will be created. You can locate it:

  • In the Right-Side Panel of the client's CRM Contact Record under Tickets.
  • In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.

Processing Times

  • Typically 5 business days after the ticket has been submitted and completed any applicable review.