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How to Submit a send cheque to third party request (FHSA)

Learn how to submit a ticket to send a cheque from an FHSA to a third party

Applies To:

All Portfolio Managers, Advisors, Wealth Planners, and support staff.

Eligible account types: FHSA

You can submit a send cheque to third party request from a client’s CRM Contact Record to send funds from an FHSA to the third party on file. Use the instructions below to ensure the address is current, the correct accounts are selected, and that you’ve accounted for FHSA withdrawal rules.

When to Submit a send cheque to third party request (FHSA)

  • The client’s authorization to process the withdrawal.

  • A signed Letter of Direction (LOD) from the client is on file.

  • The correct FHSA source account is selected.

  • A clear specification of whether the withdrawal is full or partial.

  • The client understands FHSA withdrawal eligibility rules and potential tax implications.

How to Submit a send cheque to third party request (FHSA)

To submit a send cheque to third party request from an FHSA, you’ll use the Service Extension on the client’s CRM Contact Record. Follow the steps below to ensure accuracy and compliance with FHSA rules.

  1. Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.

  2. Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.

  3. Click on Cash and Security Management → Withdraw Funds.

  4. Select Send to third party.

  5. Select the FHSA Account.


  6. Select the FHSA Type from the dropdown:

    • Qualified withdrawal

    • Designated withdrawal

    • Taxable withdrawal

  7. Select the Amount Type:

    • Full or Partial

    • Review the Withdrawal Type (automatically set to In-Cash for FHSA withdrawals).

  8. Select the Source of Funds:

    • Model or All

  9. If you have selected the FHSA Type as “Qualified withdrawal” with a partial amount, confirm the withdrawal amount.

  10. If you have selected the FHSA Type as “Taxable withdrawal” with a partial amount, confirm the gross amount and specify whether the administrative fee should be included or excluded.


  11. Attached the signed LOD and click Submit.

Tip: Double-check that all account details are correct before submission to prevent delays.

After Submitting the Request

A new service request ticket will be created. You can locate it:

  • In the Right-Side Panel of the client's CRM Contact Record under Tickets.
  • In the withdraw Pipeline, where you can track the progress and confirm when the request is completed.

Processing Timelines

  • Cash withdrawals: Typically 7-11 business days after the ticket has been submitted and completed any applicable review.