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How to Submit a send cheque to third party request (RRSP)

Learn how to submit a ticket to send a cheque from an RRSP to a third party

Applies To:

All Portfolio Managers, Advisors, Wealth Planners, and support staff.

Eligible account types: RRSP

You can submit a send cheque to third party request from a client’s CRM Contact Record to send funds from an RRSP to the third party on file. Use the instructions below to ensure the address is current, the correct accounts are selected, and that you’ve accounted for withdrawal rules and tax withholding.

When to Submit a send cheque to third party request (RRSP)

  • The client’s authorization to process the withdrawal.

  • A signed Letter of Direction (LOD) from the client is on file.

  • The correct RRSP  source account is selected.

  • A clear specification of whether the withdrawal is full or partial.

  • The client understands tax withholding will apply on RRSP withdrawals.

How to Submit a send cheque to third party request (RRSP)

To submit a send cheque to third party request from an RRSP, you’ll use the Service Extension on the client’s CRM Contact Record. Follow the steps below to ensure accuracy for tax reporting and compliance.

  1. Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.

  2. Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.

  3. Click on Cash and Security Management → Withdraw Funds.

  4. Select Send to third party.


  5. Select the RRSP Account.


  6. Specify the Amount Type and Source of Funds.

  7. If you selected a partial amount type, confirm the gross amount and clarify whether the administrative fee should be included in or excluded.


  8. Attach the signed LOD and click Submit.

Tip: To prevent delays, always ensure the correct and signed LOD is attached before submitting.

After Submitting the Request

A new service request ticket will be created. You can locate it:

  • In the Right-Side Panel of the client's CRM Contact Record under Tickets.
  • In the withdraw Pipeline, where you can track the progress and confirm when the request is completed.

Processing Timelines

  • Cash withdrawals: Typically 7-11 business days after the ticket has been submitted and completed any applicable review.