Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: Cash accounts, Joint accounts, TFSA, RRSP, RESP, RDSP, FHSA, RIF, LIF, LIRA, and Trust accounts.
You can submit a Third Party Contribution Authorization request from a client’s CRM Contact Record. Use the instructions below to ensure requests are processed correctly and all necessary documentation is provided.
When to Submit a Third Party Contribution Authorization Request
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A third party, such as a family member or business partner, intends to contribute funds to a client’s registered or non-registered account.
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The client has provided written authorization for a specific individual or organization to initiate contributions on their behalf.
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Contributions are being made to an account that has specific tax or regulatory implications (e.g., RESP, TFSA, FHSA).
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You require compliance review and approval to authorize a non-account holder to send funds.
How to Submit a Third Party Contribution Authorization Request
To submit a Third Party Contribution Authorization request, use the Service Extension in the client’s CRM Contact Record.
How to Submit a Third Party Contribution Authorization Request
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select Account Administration → Special Account Requests
4. Select "Third Party Contribution Authorization" as your request type.
5. Select the requested Account
6. Enter the relevant details in the fields provided below.
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Third party’s country of residence (or place of incorporation, registration, or establishment)
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Third party’s occupation or position (or type of business). If not currently employed, provide pre-retirement occupation or former employment.
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Source of funds (e.g., personal savings, business income, investment proceeds)
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Reason for the payment (e.g., family support, business contribution, education funding)
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Nature of the relationship between the account holder(s) and the third party
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Confirmation on expected recurring payments and reiteration of the relationship
7. Review and Submit.
- Once you confirm the details, click Submit to create the service request ticket.
Important: Once the ticket has been completed, Employer contributions can be made via cheque made out to NBIN and mailed to Optimize Head Office. For Employer contributions to more than one Optimize client, a single cheque can be sent along with a description of the Client Name, Client Account number, and Amount.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 3 business days after the ticket has been submitted and completed any applicable review.