Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: Cash accounts, Joint accounts, Margin accounts, TFSA, RRSP, RESP, RDSP, FHSA, RIF, LIF, LIRA, and Trust accounts.
You can submit a VALNIL Security request from a client’s CRM Contact Record. Use the instructions below to ensure requests are processed correctly and all necessary information is provided.
When to Submit a VALNIL Security Request
- A security in the client's account has been deemed worthless and needs to be written off.
- The client holds a position in a delisted or bankrupt security with no market value.
- The security is no longer transferable or tradable.
How to Submit a VALNIL Security Request
To submit a VALNIL Security request, you'll use the Service Extension on the client's CRM Contact Record.
How to Submit a VALNIL Security Request
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select "Account Administration → Special Handling
- Select "VALNIL Security" as your request type
- Select the Target Account
- Select the Security to be written off
- Select the Quantity, Market Value, Currency and ISM code of the security
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 2-3 business days after the ticket has been submitted and completed any applicable review.