Applies To:
All Portfolio Managers, Advisors, Wealth Planners, and support staff.
Eligible account types: FHSA
You can submit a withdraw to investment account request from a client’s CRM Contact Record to withdraw from a client’s Optimize FHSA account into another investment account. Use the instructions below to ensure the account is eligible, the correct destination account details are on file, and that you have accounted for FHSA withdrawal rules and contribution limits.
When to Submit an FHSA withdraw to investment account request
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The client’s authorization to process the withdrawal.
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The correct source (FHSA) and destination investment account selected for the withdrawal.
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A clear specification of whether the withdrawal is full or partial.
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Confirmation that the withdrawal will be processed as In-Cash only (FHSA withdrawals to investment accounts cannot be In-Kind).
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Confirmation of whether the source of funds is 'Model' or 'All'.
How to Submit an FHSA withdraw to investment account request
To submit a withdrawal to investment account request from an FHSA, use the Service Extension on the client’s CRM Contact Record. Follow the instructions below to complete the request.
- Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.
- Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
- Click on Cash and Security Management → Withdraw Funds.
- Select Withdraw to Investment Account.
- Select the FHSA Account.
- Select the To Account.
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Select the FHSA Type from the dropdown:
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Qualified withdrawal
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Designated withdrawal
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Taxable withdrawal
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Select the Amount Type:
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Full or Partial
- Review the Withdrawal Type (automatically set to In-Cash for FHSA withdrawals).
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Select the Source of Funds:
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Model or All
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- If you have selected the FHSA Type as “Qualified withdrawal” with a partial amount, confirm the withdrawal amount, then click Submit.
- If you have selected the FHSA Type as “Taxable withdrawal” with a partial amount, confirm the gross amount and specify whether the administrative fee should be included or excluded.
- Review the details carefully, then click Submit.
Tip: Double-check that all account details are correct before submission to prevent delays.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the withdraw Pipeline, where you can track the progress and confirm when the request is completed.
Processing Timelines
- In-Kind withdrawals: Typically 4 business days after the ticket has been submitted and completed any applicable review.
- In-Cash withdrawals: Typically 7-11 business days after the ticket has been submitted and completed any applicable review.