Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: Cash accounts, Joint accounts, Margin accounts, TFSA, RRSP, RESP, RDSP, FHSA, and Trust accounts.
You can submit a Update Withholding Statement request from the client’s CRM Contact Record. Use the instructions below to ensure the request meets the eligibility requirements and the correct details are provided.
When to Submit a Update Withholding Statement
- Claiming a Reduced Tax Rate Under a Tax Treaty.
- Allocating Withholding Tax for Partnerships, Trusts, or Funds.
- Certifying Exemption from Withholding.
- Updating Withholding Tax Instructions.
- Compliance with FATCA and CRS Regulations.
How to Submit a Update Withholding Statement
To submit a Withholding Statement, you'll use the Service Extension on the client's CRM Contact Record.
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select Account Administration → Update Account Documentation
- Select Update Withholding Statement
- Select the Account Root
- Upload Required Documents:
- Signed Withholding Statement
- Signed Withholding Statement
- Review & Submit
- Once you confirm the details, click Submit to create the service request ticket.
Tip: Double-check that the uploaded forms include signatures and correct account details to avoid processing delays.
After Submitting the Request
A new service request ticket will be created. You can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 7 business days after the ticket has been submitted and completed any applicable review.