Applies To:
- All Portfolio Managers, Advisors, Wealth Planners, and support staff.
- Eligible account types: Entity Cash Accounts.
This request allows you to submit updates to the entity's legal information and/or its authorized individuals. Use the instructions below to ensure the update is processed correctly and includes all necessary documentation.
When to Submit an Entity Information Update Request
Submit this request when:
-
The entity name, registration, or address has changed.
-
You are adding or removing authorized individuals on the entity account.
-
There is an update to the ownership structure or control persons.
-
A client requests changes to the details recorded for their business or trust entity.
How to Submit an Entity Information Update Request
To submit an entity information update request, use the Service Extension in the client’s CRM Contact Record.
How to Submit an Entity Information Update Request
- Navigate to the Client's CRM Contact Record
- Go to the Servicing Tab
- Select Account Administration → Special Account Requests
- Select "Update Entity" as your request type.
- Select the requested Account
-
Once the account has been selected, you may then choose from the following options:
-
- Add additional account holders to the existing entity account.
- Remove account holders from the entity account, provided there is more than one holder on file.
- Modify the information of the current account holder (this is the default option).
- Replace the current account holder with a new individual.
-
7. Review and Submit
-
- Once you confirm the details, click Submit to create the service request ticket.
Additional Notes
Once the Update Entity Request has been submitted, a service ticket will be created.
The Ticket Owner will need to complete all relevant panels by entering required details for each holder associated with the entity
The ticket view should look like this:
Be sure to upload the updated Articles of Incorporation and submit ID verification documents for all applicable individuals.
Once all panels are completed, you can action the ticket forward by navigating to the top right of the ticket clicking Actions → Complete.
After Submitting the Request
Once you have actioned the ticket, you can locate it:
- In the Right-Side Panel of the client's CRM Contact Record under Tickets.
- In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.
Processing Times
- Typically 3 business days after the ticket has been submitted and completed any applicable review.