How to Submit an Updating Account Legislation Request

Applies To:

All Portfolio Managers, Advisors, Wealth Planners, and support staff.
Eligible account types: LIF, LRIF, and LIRA accounts.

You can submit an Updating Account Legislation request from a client’s CRM Contact Record. Follow the instructions below to ensure all eligibility requirements, and legislation information are accurately completed.

When to Submit an Updating Account Legislation request:

A client’s account needs to be updated to reflect new or corrected legislation.
The client has moved to a different province or jurisdiction, requiring a legislative update.
The account must comply with updated regulatory requirements.

How to Submit an Update Account Legislation Request

To submit an Update Account Legislation request, you'll use the Service Extension on the client's CRM Contact Record. When submitting the request, there are two distinct submission methods and workflows: Manual Submission, which involves upload a scanned or physically signed document, and Straight-Through Processing (STP), which automatically generates the required forms and sends it to the client through DocuSign.

Although both methods are valid, we strongly recommend using Straight Through Processing whenever possible for real-time tracking, reduced errors, and faster turnaround times.

Learn more about Straight-Through Processing.

How to Submit an Update Account Legislation Request using Manual Submission

Choose this method if your client has already completed and signed the required authorization forms.

Navigate to the Client's CRM Contact Record
Go to the Servicing Tab
Select "Account Administration → Update Client & Account Information
Select "Update Account Legislation" as your request type
Select an Account
Select Manual Submission
Upload Required Documents:
- You'll need to attach a signed Locked-In Legislation Addendum Form. To add an attachment, click +Add file and upload the file from your computer.
Review and Submit
- Once you confirm the details, click Submit to create the service request ticket.

Tip: Ensure that the Locked-In Legislation Addendum Form is signed and properly filled out to avoid processing delays or rejections.

Learn more about completing a Locked-In Legislation Addendum Form

How to Submit an Update Account Legislation Request using STP

With STP, Optimize automatically generates and emails the necessary forms to your client for electronic signing through DocuSign.

Navigate to the Client's CRM Contact Record
Go to the Servicing Tab
Select "Account Administration → Update Client & Account Information
Select "Update Account Legislation" as your request type
Select an Account
Select Straight-Through Processing
Select the appropriate legislation province from the dropdown list
- Depending on the province chosen, an additional dropdown will appear, prompting you to select the necessary information to proceed
Review and Submit
- Once you confirm the details, click Submit to create the service request ticket

Please note: Once you submit the request, the ticket will be created and the client will be automatically sent the paperwork by DocuSign. The ticket cannot progress further until the client reviews the paperwork and electronically signs through DocuSign.

After Submitting the Request

A new service request ticket will be created. You can locate it:

In the Right-Side Panel of the client's CRM Contact Record under Tickets.
In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.

Processing Times

Typically 2-3 business days after the ticket has been submitted and completed any applicable review.