How to Submit Book Value Adjustments

You can submit a Book Value Adjustment request from a client’s CRM Contact Record. Use the instructions below to ensure requests are processed correctly and all necessary information is provided.

When to Submit a Book Value Adjustment Request 

• A client's book value has been incorrectly recorded and needs to be updated.
• A contribution, transfer, or other transaction was recorded with an incorrect cost basis.
• The book value needs to be adjusted due to an administrative or data entry error.

How to Submit a Book Value Adjustment Request

To submit a Book Value Adjustment request, you'll use the Service Extension on the client's CRM Contact Record.

How to Submit a Book Value Adjustment Request 

1. Navigate to the Client's CRM Contact Record
2. Go to the Servicing Tab
3. Select "Account Administration → Special Handling 
   
   
4. Select "Book Value Adjustments" as your request type
   
5. Select the Target Account
   
6. Select a Position
   • The position details will automatically fill up (Symbol / Security Description / Currency / Quantity / Market Value)
7. Enter the Adjusted Average Unit Cost
8. Enter the Adjusted Book Value
9. You'll need to attach the Client's Account Statement. To add an attachment, click +Add file and upload the file from your computer.
10. Review & Submit 
    • Once you confirm the details, click Submit to create the service request ticket.
      

After Submitting the Request

A new service request ticket will be created. You can locate it:

• In the Right-Side Panel of the client's CRM Contact Record under Tickets.
• In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.

Processing Times

• Typically 5-6 business days after the ticket has been submitted and completed any applicable review.