After submitting a cash or security transfer to third party request, a ticket is created in the Transfer pipeline. Use this guide to effectively track each stage, understand the workflow, and quickly address rejections.
How to Find a Cash or Security Transfer to Third Party Ticket
You can find your submitted cash or security transfer to third party ticket in two places:
- The right-side panel under Tickets on the Client’s CRM Contact Record
- In the Transfer Pipeline (CRM → Tickets → Transfer Pipeline)
Cash and Security Transfer Workflow and Pipeline Stages
Below is the typical workflow a cash or security third-party transfer ticket follows, outlining the various stages, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
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When required: If submitted by someone other than the assigned Portfolio Manager.
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Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions and verifying authorization.
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SLA: Same-day
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Next Step: Moves to Pending Action (Compliance Review) upon approval.
Action Item: Compliance Review
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When required: Any third-party cash or security transfer for due diligence.
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Assigned to: Compliance Team
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What’s happening: Conducting AML, fraud prevention, and suitability compliance checks.
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SLA: Same-day
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Next Step: Moves to Pending Action (Trade Processing) upon approval.
Stage: Trade Processing
Action Item: Pending Action
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Assigned to: Money Movement Team
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What’s happening: The ticket is assigned to the money movement team for processing.
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SLA: Within 24 hours
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Next Step: Moves to In-Process when scheduled.
Action Item: In-Process
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Assigned to: Money Movement Team
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What’s happening: The transfer request is scheduled for execution.
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SLA: As per processing schedule
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Next Step: Moves to Pending Settlement once executed.
Action Item: Pending Settlement
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Assigned to: Money Movement Team
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What’s happening: The sell order has been processed, and the team is waiting for settlement.
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SLA: Typically 1–3 business days
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Next Step: Moves to In Process (Transmitted) once funds are available.
Stage: In Process
Action Item: Transmitted
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Assigned to: Money Movement Team
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What’s happening: The transfer instruction has been sent to the receiving institution.
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SLA: Same-day
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Next Step: Moves to Pending Confirmation upon verification.
Action Item: Pending Confirmation
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Assigned to: Money Movement Team
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What’s happening: Awaiting confirmation from the receiving third party that funds or securities have been received.
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SLA: 1–3 business days
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Next Step: Moves to Completed upon confirmation.
Stage: Completed
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What’s happening: The ticket is closed and finalized. No further action required
Handling Rejected Transfer and Security Requests
- Duplicate ticket submitted (A similar request already exists or is currently pending, preventing duplicate processing.)
- Insufficient equity to fund the request (The account does not have enough available funds or assets to complete the requested transfer.)
- Account is transferring out (The account is in the process of being transferred to another institution, which prevents new transfer requests.)
- Pending withdrawal for full transfer request (A withdrawal or full transfer request is already in progress, restricting additional security or transfer requests.)
Tracking Your Ticket & Next Steps
Monitor progress regularly through pipeline stages outlined above. If you’re responsible for actioning tickets, see:
- How to Action Tickets