This request category applies to the following request:
The Account Administration Pipeline tracks requests submitted through Special Transactions & Account Corrections. Tickets move systematically through pipeline stages, ensuring thorough reviews, secure processing, and timely completion.
Where to Find the Account Administration Pipeline
To access the pipeline and track the status of submitted requests:
Navigate to the ticket index page:
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In the CRM, navigate to CRM > Tickets
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To view the Account Administration pipeline, click the pipeline dropdown menu and select Account Administration.
You can view the tickets in the Account Administration pipeline in either board view or list view to track the progress, status, and assignments of requests.
Pipeline Stages Overview
Below are the pipeline stages and a high-level explanation of their functions:
- In Review: Requests undergo initial validation and suitability checks. Depending on the submission conditions, reviews may include the assigned Portfolio Manager or Compliance.
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In Process: The account administration team submits approved requests to the custodian and ensures proper completion.
- Completed: Requests in this stage are either successfully completed, rejected, or cancelled. No further action is necessary.
Account Fee Adjustments Workflow and Pipeline Stages
Below is the typical workflow an Account Fee Adjustment ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 1–2 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.
Book Value Adjustments Workflow and Pipeline Stages
Below is the typical workflow a Book Value Adjustment ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 3-4 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.
Cancel / Correct Workflow and Pipeline Stages
Below is the typical workflow a Cancel / Correct ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 10-12 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.
Recalculate LIF Maximum Workflow and Pipeline Stages
Below is the typical workflow a Recalculate LIF Maximum ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 2 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.
RESP Breakdown Workflow and Pipeline Stages
Below is the typical workflow a RESP Breakdown ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 2 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.
Rollback Options (RIF/LIF → RRSP/LIRA) Workflow and Pipeline Stages
Below is the typical workflow a Rollback Options (RIF/LIF → RRSP/LIRA) ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 4 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.
Tax Slip Corrections & Duplicates Workflow and Pipeline Stages
Below is the typical workflow a Tax Slip Corrections & Duplicates ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
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What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 8-9 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.
VALNIL Security Write-Offs Workflow and Pipeline Stages
Below is the typical workflow a VALNIL Security Write-Offs ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
-
What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 2 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.
Credit Client Accounts Workflow and Pipeline Stages
Below is the typical workflow a Credit Client Accounts ticket follows, outlining the various stages of the process, the roles responsible for each task, the specific actions being taken at each step, and the expected timelines for completion.
Stage: In Review
Action Item: Portfolio Manager Review
- When required: If submitted by someone other than the assigned Portfolio Manager.
- Assigned to: Portfolio Manager
-
What’s happening: Ensuring suitability of instructions.
- SLA: Same-day
- Next Step: Moves to Pending Action (In Process) upon approval.
Stage: In Process
Action Item: Pending Action
- Assigned to: Account Administration
- What’s happening: Transmitting instructions to the custodian back-office system.
- SLA: Within 24 hours
- Next Step: Moves to Transmitted upon completion.
Action Item: Pending Confirmation
- Assigned to: Account Administration
- What’s happening: Confirming request are successfully received.
- SLA: 3-4 business days
- Next Step: Moves to Completed upon confirmation.
Stage: Completed
- What’s happening: Ticket is closed and finalized. No further action required.