How to Transfer Cash or Securities

Applies To:

All Portfolio Managers, Advisors, Wealth Planners, and support staff.
Eligible account types: Cash, Margin, RRSP, Spousal RRSP, TFSA, FHSA, RESP, RRIF, LIRA, LRSP and LIF.

You can submit a cash or security transfer request from a client’s CRM Contact Record to Transfer funds or securities to a client’s Optimize investment account. Use the instructions below to ensure the account is eligible, the correct banking details are on file, and that you’ve accounted for any contribution /withdrawal limits or special account-type requirements.

When to Submit a Cash Transfer

The originating account has sufficient cash to cover the transfer, or the trading team can sell securities to generate the required amount.
The receiving account follows a different investment model than the originating account, ensuring that transferred funds are reinvested according to the new model.
A contribution is being made from a non-registered account to a registered account, and the system determines that an In-Cash contribution is the most suitable option.

When to Submit a Security Transfer

Between Non-Registered Accounts – A transfer between two non-registered accounts is not a taxable event and does not trigger a deemed disposition. This option is suitable when avoiding immediate tax consequences is a priority.
From a Non-Registered Account to a Registered Account – The system determines whether an In-Kind contribution is optimal:
- Assets in a Gain Position – The client will realize a capital gain that must be reported in the year of the transfer.
- Assets in a Loss Position – The capital loss will generally be denied and cannot be used to offset other gains.

From a Registered Account to a Non-Registered Account – At Optimize, this type of transfer is only permitted for TFSA withdrawals, which are considered a deemed disposition.
To a Spouse – A spousal rollover may apply, allowing the security to retain its Adjusted Cost Base (ACB) if both spouses are Canadian residents at the time of the transfer.

Tip: All In-Kind transfers will include a 50bps cash buffer to account for transaction adjustments and ensure seamless processing.

How to Submit a Cash Transfer Request

To submit a cash transfer request, you’ll use the Service Extension on the client’s CRM Contact Record. For most account types, the general instructions below apply. If you’re contributing to RESP see the specific account instructions that follow.

How to Submit an In-Cash Transfer Request (General)

Search for the client contact in the HubSpot Search bar, open the client contact card, and navigate to the client’s CRM Contact Record page.
Go to the Servicing (Service Request) tab in the middle panel of the contact record.
Select Cash and Security Management→ Transfer
Choose Cash Transfer.
Select the From Account.
- If a From Account is denoted as "Cannot Be Processed," there is no eligible account to receive securities from that account.
Select the To Account.
Specify the Amount Type (Full or Partial) and Source of Funds (Model or All).
Enter the Dollar Amount to be transferred and review the request details.
Click Submit to create the service request ticket.

How to Submit an In-Cash Transfer Request (RESP)

Search for the client contact in the HubSpot Search bar, open the client contact card, and navigate to the client’s CRM Contact Record page.
Go to the Servicing (Service Request) tab in the middle panel of the contact record.
Select Cash and Security Management → Transfer
Choose Cash Transfer.
Select the From Account.
- If a From Account is denoted as "Cannot Be Processed," there is no eligible account to receive securities from that account.
Select the To Account.
Accumulated Income Payments from RESP (Yes or No)
Enter the Dollar Amount to be transferred and review the request details.
Attach the signed T1171 and Notice of Assessment

11. Click Submit to create the service request ticket.

Please Note: A transfer of funds from an RESP to an RRSP account can only be processed as an Accumulated Income Payment. And so, prior to submitting the ticket, be sure to reference a current RESP Breakdown. To obtain an updated account breakdown, you can submit a Special Handling - RESP Breakdown request.

Please Note: In order to process this request, you are required to attach the client's most recent CRA - Notice of Assessment.

How to Submit an In-Kind Transfer Request (General)

Search for the client contact in the HubSpot Search bar, open the client contact card, and navigate to the client’s CRM Contact Record page.
Go to the Servicing (Service Request) tab in the middle panel of the contact record.
Select Cash and Security Management → Transfer
Choose Securities Transfer.
Select the From Account.
- If a From Account is denoted as "Cannot Be Processed," there is no eligible account to receive securities from that account.
Select the To Account.
Specify the Amount Type (Full or Partial) and Source of Funds (Model or All).
Enter the Dollar Amount to be transferred and review the request details.
Click Submit to create the service request ticket.

Please Note: For contributions from a client’s non-registered account to a registered account, the system will automatically determine the optimal contribution type (In-Kind or In-Cash) based on holdings, model, and cash balance.

After Submitting the Request

A new service request ticket will be created. You can locate it:

In the Right-Side Panel of the client's CRM Contact Record under Tickets.
In the Transfer Pipeline, where you can track the progress and confirm when the request is completed.

Processing Times

In-Kind Transfers: Typically 4 business days after the ticket has been submitted and completed any applicable review.
In-Cash Transfers: Typically 4 business days after the ticket has been submitted and completed any applicable review.