How to Submit a Update RESP Beneficiary Information Request

Applies To:

All Portfolio Managers, Advisors, Wealth Planners, and support staff.
Eligible account types: RESP

You can submit a Update RESP Beneficiary Information request from a client's CRM Contact Record. Follow the instructions below to ensure the request is submitted correctly with all required documentation.

When to Submit a RESP Beneficiary Information Update request:

Submit a Update RESP Beneficiary Information request when you are looking to update existing beneficiaries information. Information that would be suitable to update using this request would be any name, SIN, gender, DOB, address, grant contribution distribution etc changes.

How to Submit a RESP Beneficiary Information Update Request

To submit a Update RESP Beneficiary Information request, use the Service Tab on the client's CRM Contact Record. When submitting the request it will be done through Straight-Through Processing (STP) , which automatically generates the required forms and sends the paperwork through DocuSign

Learn more about Straight-Through Processing.

How to Submit a Update RESP Beneficiary Information Request Through STP

Step 1.

Navigate to the Client's CRM Contact Record

Step 2.

Go to the Servicing Tab

Step 3.

Select Account Administration

Step 4.

Select Beneficiaries

Step 5.

Choose Update RESP Beneficiary Information as the request type

Step 6.

Select the RESP account for which the Update RESP Beneficiary Information applies to

Step 7.

Select the modify toggle for which existing beneficiary the desired beneficiary information change applies to

Step 8.

Update the information as desired in the panel then select the next button once all information desired has been updated

Step 9.

Review & Submit - Confirm all the details of the beneficiaries information and click Submit to create the service request ticket

After Submitting the Request

Once the request has been submitted, a new service request ticket will be created. To locate and track the created ticket you can find it in the Account Administration Pipeline. In the Account Administration Pipeline you can track the progress and confirm when the request is completed.

Processing Times

Straight-Through Processing: Typically completed within 1-2 business days of receiving signed documents.