How to Withdraw to an Investment Account

Applies To:

All Portfolio Managers, Advisors, Wealth Planners, and support staff.

Eligible account types: Cash, RRSP, Spousal RSP, TFSA, RESP, or FHSA, RDSP

You can submit a withdraw to an investment account request from a client’s CRM Contact Record to withdraw from a client’s Optimize investment account. Use the instructions below to ensure the account is eligible, the correct banking details are on file, and that you’ve accounted for any contribution limits or special account-type requirements.

When to Submit a withdraw to investment account request

The client’s authorization to process the withdrawal.
The correct source and destination accounts selected for the withdrawal.
A clear specification of whether the withdrawal is full or partial.
Confirmation of whether the withdrawal is In-Cash or In-Kind (TFSA only).
Confirmation of whether the source of funds is 'Model' or 'All'.

How to Submit a withdraw to investment account request

To submit a withdrawal to investment account request, you’ll use the Service Extension on the client’s CRM Contact Record. For most account types, the general instructions below apply. If you’re withdrawing from an RESP see the specific account instructions that follow.

How to Submit a withdraw to investment account request (General)

Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.
Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
Click on Cash and Security Management → Withdraw Funds.
Select Withdraw to Investment Account.
Select the From Account.
Select the To Account.
Specify the Amount Type:
- Full or Partial
Specify the Withdrawal Type:
- In-Cash or In-Kind
- Only TFSAs are permitted to withdraw In-Kind
Specify the Source of Funds:
- Model or All
Specify the withdrawal amount.
Review the details carefully, then click Submit.

Tip: Double-check that all account details are correct before submission to prevent delays.

How to Submit a withdraw to investment account request (RESP)

Search for the client’s contact in the HubSpot Search bar and open the client’s CRM Contact record page.
Navigate to the Servicing (Service Request) tab in the middle panel of the contact record.
Click on Cash and Security Management → Withdraw Funds.
Select the From Account (Select the RESP).
Select the To Account.
Specify the Amount Type:
- Full or Partial
Specify the Source of Funds:
- Model or All
Specify the following:
- Beneficiary
- Institution Type
- Institution Name
- Start Date, Year Length, Program Length, Program Year
- EAP Amount, PSE Amount
- Whether to use PSE to cover insufficient EAP amounts
- Check relevant boxes if the request is an AIP or Contribution Withdrawal
- Attach the Proof of Enrollment (POE)
Review the details carefully, then click Submit.

Please Note: Before submitting your RESP withdrawal request, please ensure you have checked the latest account breakdown. This breakdown shows the amounts of income and capital available in the account. If your breakdown is more than 30 days old, we recommend requesting an updated breakdown before proceeding. Submitting a withdrawal request without verifying the notional information can result in delays.

After Submitting the Request

A new service request ticket will be created. You can locate it:

In the Right-Side Panel of the client's CRM Contact Record under Tickets.
In the withdraw Pipeline, where you can track the progress and confirm when the request is completed.

Processing Timelines

In-Kind withdrawals: Typically 4 business days after the ticket has been submitted and completed any applicable review.
In-Cash withdrawals: Typically 7-11 business days after the ticket has been submitted and completed any applicable review.