Compass is our custodial platform, providing access to client account information, holdings, transactions, and reporting tools. Whether you're onboarding a new client, reviewing positions, or downloading statements, Compass plays a critical role in day-to-day operations.
There are currently two versions of Compass in use: the Legacy Version and the New Version. Each has its own interface and features, and knowing how to navigate both will help you work efficiently and access the data you need. In this article, we’ll walk you through how to use each version effectively, highlighting key differences and tips for making the most of the platform.
Navigating Compass:
Navigating the Legacy Version of Compass
The Custodian Portal Compass serves as a central hub where you can easily view account specific information such as the transaction history on client accounts, listed beneficiaries, and other account details on file. Alongside this, Compass acts as a pathway to access the Digital Onboarding Portal.
To access the Custodian Portal from the Optimize Portal:
Step 1. Navigate to Systems & Technology
Step 2. Click on the Custodian Portal Login
Step 3. Login using your custodian portal - Compass Credentials
Step 4. Select "Compass (Legacy)" to navigate to the Legacy Version of Compass
From here you will be at the Compass home page! You are able to click on a variety of options: My Accounts, Imost, Trades & Transactions, Onboarding, Data Export, File Upload, Client Reporting, Firm Reporting, Tools & Apps and many other documents. For now we will be going over some basic tools that you will be using.
My Accounts
From the Compass home page, to view your clients accounts:
- Navigate to the My Accounts tile in the top left corner
- You can then search for a client account by either using the Client Name search bar, or the Client ID (account number) search bar, then click Search
- From the search results, click on the respective client's name to navigate into their account profile
2. Once you have navigated into a client's My Accounts page, you can:
- View a breakdown of the aggregated account values including the Cash Balance, Market Value, and Total Value of all accounts
- Click on the Client Accounts dropdown to view individual accounts
- Click on the Client Profile dropdown to view client information on file:
- Contact Information
- Personal Details
- Employment Information
- Spouse Information
Specific Client Accounts
Click on a particular individual account type to then view more information by navigating through the available tabs:
- Account Overview: view a breakdown of the positions held within the account along with information on the Quantity, Cost, Price, Currency, and Market value
- Transaction History: view a chronological list of transaction entries that have occurred on the account as identified by the Entry Type code:
TFR-IN: transfer-in that is deposited in the account
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- TFR-IN: transfer-in that is deposited in the account
- TFROUT: transfer-out that leaves the account
- DIV: dividends deposited into the account
- DRIP: dividend reinvestment
- INT: interest charged on the account
- E70: monthly management fee charged on the account
- HS4: HST amount associated with the monthly management fee charged on the account
- GS4: GST amount associated with the monthly management fee charged on the account
- C51: rebate processed to the account
- EXCH: Optimize fund series switches
- ACBADJ: average cost basis adjustment
- MFADJ: mutual fund adjustment
- ITFR: internal transfer between accounts
Tip: From the Transaction History tab, you can click on a particular transaction entry type to view information on that transaction
- Systematic Plans: view the scheduled trade details associated with a systematic plan on the particular account. Keep in mind that the details of the plan will appear after the plan has run for it's first cycle.
- Documents: view documents that have been generated on the account by selecting the Document Type from the available options, such as Account Statements, Tax Slips, Annual Reports, and Trade Confirmations. Then, from the dropdown menu you can select the period and click Search.
- Account Profile: view additional account details such as:
- Open Date
- Banking Details on file
- To view more information such as listed beneficiaries on a client's account or the plan legislation, click on the Plan Information dropdown.
Navigating the New Version of Compass
Through the Custodian Portal - Compass, you can view account specific information such as the transaction history on client accounts, listed beneficiaries, and other account details on file.
To access the Custodian Portal from the Optimize Portal:
Step 1. Navigate to Systems & Technology
Step 2. Click on the Custodian Portal Login
Step 3. Login using your custodian portal - Compass Credentials
From here you will be at the Compass home page! You are able to click on a variety of options: Accounts, Servicing, Data Exports, Compass (Legacy), and Tools. For now we will be going over some basic tools that you will be using.
Accounts Tab
From the Compass home page, to view your clients accounts:
- Navigate to the Accounts tab in the left panel.
- You can then search for a client account by either entering the Client Name or the Client ID (account number) in the search bar
- One you have navigated into a client's Account page, you can:
- View a breakdown of the aggregated account values including the Cash Balance, Market Value, and Total Value of all accounts
- Click on the specific accounts to view positions held in the specific account, including the market value and book value of those positions
- Click on the View Profile tab below the client's name on the left side panel to view client information:
- Contact Information
- Personal Information
- Employment Information
- Spouse Information
- Beneficiaries
Client Accounts
Once navigated to a particular individual account type, you can view more information by navigating through available tabs
- Positions: view a breakdown of the positions held within the account along with information on the Quantity, Cost, Price, Currency, and Market value
- Transactions: view a chronological list of transaction entries that have occurred on the account as identified by the Entry Type code
- TFR-IN: transfer-in that is deposited in the account
- TFROUT: transfer-out that leaves the account
- DIV: dividends deposited into the account
- DRIP: dividend reinvestment
- INT: interest charged on the account
- E70: monthly management fee charged on the account
- HS4: HST amount associated with the monthly management fee charged on the account
- GS4: GST amount associated with the monthly management fee charged on the account
- C51: rebate processed to the account
- EXCH: Optimize fund series switches
- ACBADJ: average cost basis adjustment
- MFADJ: mutual fund adjustment
- ITFR: internal transfer between accounts
- View Profile: Clicking the "View Profile" button positioned below the account number on the left side panel, provides further specifics such as Systematic Plans, Contributions, Deductions, and Bank Accounts associated with the account