Skip to content
English
  • There are no suggestions because the search field is empty.

New Accounts Pipeline Overview

Learn how requests submitted through the New Accounts Pipeline are processed, including Individual, Joint, and Entity accounts

This pipeline applies to the following requests:

  • New Individual Account Applications
  • New Joint Account Applications
  • New Entity Account Applications

The New Accounts pipeline tracks requests submitted through Account Management → New Account Application. Tickets move systematically through pipeline stages, ensuring accurate information, complete information, and timely completion. 

Where To Find New Accounts Pipeline

To access the pipeline and track status of submitted requests:

  • Navigate to ticket index page:
    • In the CRM, navigate to CRM → Tickets

  • To view the New Accounts pipeline, click the pipeline dropdown menu and select New Accounts

You can view the tickets in the New Accounts pipeline in either board view or list view to track the progress, status, and assignments of requests.

Pipeline Stages Overview

Below are the New Accounts pipeline stages and a high-level explanation of their function:

  1. In Review: Requests are undergoing initial information input from Wealth Planners alongside initial validation and suitability checks from various parties such as the assigned Portfolio Manager and the Compliance team.
  2. In Process: The Onboarding team prepares and sends the application documentation for signatures. Once signed, the application is sent to the custodian. After approval, Compliance performs another review.
  3. Completed: Requests in this stage are either successfully completed, rejected, or cancelled. No further action is necessary.

Expected Timelines & SLAs

  • Typically 3-5 business days after the ticket has been submitted and completed any applicable review.