This pipeline applies to the following requests:
- Creating, Modifying and Stopping a PAC (Pre-authorized contribution plan)
- Creating, Modifying and Stopping a SWP (Systematic withdrawal plan)
- Modifying and Stopping a RIF (Retirement income fund plan)
- Modifying and Stopping a LIF (Life income fund plan)
The Plans Pipeline tracks requests submitted through Plans → Create plan or manage plan. Tickets move systematically through pipeline stages, ensuring thorough reviews, secure processing, and timely completion.
Where to Find the Plans Pipeline
To access the pipeline and track the status of submitted requests:
-
Navigate to the ticket index page:
-
In the CRM, navigate to CRM > Tickets
-
-
To view the Plans pipeline, click the pipeline dropdown menu and select Plans.
You can view the tickets in the Plans pipeline in either board view or list view to track the progress, status, and assignments of requests.
Pipeline Stages Overview
Below are the pipeline stages and a high-level explanation of their functions:
-
In Review: Newly submitted tickets enter this stage for Portfolio Manager review. Here, the ticket details are verified for accuracy, and the instructions are assessed for appropriateness before proceeding.
-
In Process: Once approved, tickets advance to this stage, where the money movement team processes the request according to the specified instructions.
-
Completed: Tickets in this stage indicate that the request has been fully processed, and the funds have been successfully transferred to the client’s account. No further action is required.
Expected Timelines & SLAs
- PAC and SWP: Typically 1-2 business days after the ticket has been submitted and completed any applicable review.
- RIF and LIF: Typically 1-2 business days after the ticket has been submitted and completed any applicable review.