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Withdraw by Electronic Funds Transfer (EFT Out) for an RIF

Learn how to submit a ticket to withdraw funds from a client's RIF at Optimize by Electronic Funds Transfer (EFT).

Applies To:

  • All Portfolio Managers, Advisors, Wealth Planners, and support staff.
  • Eligible account types: RIF

You can submit an EFT Out request from a client’s CRM Contact Record to electronically withdraw funds from a client’s RIF at Optimize. Use the instructions below to ensure the account is eligible, the correct banking details are on file, and that the client understands required minimum withdrawals and applicable withholding tax rules.

When to Submit an EFT Out Request for an RIF

  • A client wishes to withdraw funds from their RIF to an external bank account.

  • The client has an authorized bank account on file in the same currency as the RIF.

  • The client understands:

    • The withdrawal will count toward their annual minimum required RIF withdrawal.

    • Withdrawals above the annual minimum are subject to withholding tax.

    • Withdrawals affect their taxable income for the year.

How to Submit an EFT Out Request for an RIF

To submit an EFT Out request, use the Service Extension on the client’s CRM Contact Record. Follow the instructions below for a seamless processing experience.

  1. Navigate to the Client’s CRM Contact Record
  2. Go to the Servicing Tab
  3. Select Cash and Security Management → Withdraw Funds


  4. Select "EFT Out" as your request type

  5. Select the RIF Account


  6. Select an Receiving Account


  7. Select the Bank Account


  8. Specify the Withdrawal Details:
    • Specify whether the withdrawal is Full or Partial
    • Choose the Source of Funds: Assigned Optimize Model or All
    • Enter the Gross Withdrawal Amount
    • Specify whether the Amount from minimum will be Taxable or Tax-Free.


     9. Review & Submit
    • Once you confirm the details, click Submit to create the service request ticket.

Important: Withdrawals from RIF and LIF accounts where a portion of the minimum is being used to facilitate the withdrawal will stop the existing systematic plan on the account. Once the Withdrawal ticket has been Completed, submit a Manage plan ticket to update the plan details and restart the plan

After Submitting the Request

A new service request ticket will be created. You can locate it:

  • In the Right-Side Panel of the client's CRM Contact Record under Tickets.
  • In the Withdraw Funds Pipeline, where you can track the progress and confirm when the request is completed.

Processing Times

  • Typically, the process takes 7–11 or 1–2 business days, depending on the availability of sufficient cash in the account, once the ticket has been submitted and any necessary review is completed.