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How to Submit a Update NBIN-261 Form Update

Learn how to submit an Update NBIN-261 Form Update to ensure compliance with U.S. investment regulations and withholding tax eligibility.

Applies To:

  • All Portfolio Managers, Advisors, Wealth Planners, and support staff.
  • Eligible account types: Cash accounts, Joint accounts, Margin accounts, TFSA, RRSP, RESP, RDSP, FHSA, and Trust accounts.

You can submit an Update NBIN-261 Form from the client’s CRM Contact Record. Use the instructions below to ensure the NBIN-261 Form meets the eligibility requirements and the correct details are provided.

When to Submit a Update NBIN-261 Form

  • When opening an account that holds U.S. investments.
  • When claiming a reduced U.S. withholding tax rate.
  • Alongside IRS Form W-8BEN-E.
  • Upon change in entity status or eligibility.

How to Submit a Update NBIN-261 Form

To submit an add Update NBIN-261 Form, you'll use the Service Extension on the client's CRM Contact Record. When submitting the request, there are two distinct submission methods and workflows: Wet Signature, which involves downloading the pre-populated document and getting it physically signed. Electronic Signature, which automatically generates the required forms and sends them to the client through DocuSign.

Although both methods are valid, we strongly recommend using Electronic Signature whenever possible for real-time tracking, reduced errors, and faster turnaround times.

Learn more about Wet Signature Flexibility

How to Submit a Update NBIN-261 Form

  1. Navigate to the Client's CRM Contact Record
  2. Go to the Servicing Tab
  3. Select Account Administration → Update Account Administration

  4. Select Update NBIN-261

  5. Select the Account Root

  6. Select the appropriate submission option, either Wet Signature or Electronic Signature.

  7. Enter the NBIN-261 Form Details:
    • Select the applicable accounts that will be affected
    • Name of Legal Entity
    • Select the IRS Limitation on Benefit Categories from the dropdown
    • Authorized Officer Full Name
    • Authorized Officer Email
    • Optional: If there is more than one authorized officer click the add authorized officer and enter:
      • Authorized Officer Full Name
      • Authorized Officer Email


    8. Review & Submit 
    • Once you confirm the details, click Submit to create the service request ticket.

Please note:  After submitting your request, the system will automatically create a ticket and send the paperwork directly to your client via DocuSign for electronic signatures.

If you select the wet signature option, you'll need to download the pre-populated forms for your client to sign manually.

After Submitting the Request

A new service request ticket will be created. You can locate it:

  • In the Right-Side Panel of the client's CRM Contact Record under Tickets.
  • In the Account Administration Pipeline, where you can track the progress and confirm when the request is completed.

Processing Times

  • Wet Signature Submission: Typically 7 business days after the ticket has been submitted and completed any applicable review.
  • Electronic Signature Submission: Typically completed within 1 business day of receiving signed documents.