Wet Signature Flexibility
How to Accommodate Both Digital and Traditional Signing Preferences
Watch the video below to hear our team discuss how Wet Signature Flexibility works behind the scenes and the many ways it will simplify your day-to-day servicing needs.
What is Wet Signature Flexibility?
Wet Signature Flexibility is our hybrid signing solution that allows clients to choose their preferred signature method—digital or traditional wet signature—on a per-document basis. The primary goal of this flexibility is to eliminate technology barriers, reduce client anxiety, and ensure smooth onboarding regardless of a client's comfort level with digital tools.
By offering both electronic and wet signature options within the same workflow, this approach accommodates all client preferences while maintaining process efficiency. When wet signatures are selected, the system seamlessly generates pre-populated documents for physical signing while keeping all other parties in the digital workflow. This prevents delays or process breakdowns caused by forcing uncomfortable technology adoption and lets you focus on building strong client relationships rather than navigating technical obstacles.
Which Service Requests are Compatible with Wet Signature?
Below is a list of Wet Signature-compatible service requests, with links to individual articles containing step-by-step instructions. Each bullet point is accompanied by a link to a detailed article that provides instructions on how to submit a ticket through either the Wet Signature or Electronic Signature.
New Account Applications
- Consent forms
- Submitting New account application Individual
- Submitting New account application Joint
- Submitting New account application Entity
Cash and Security Management Requests
- Add Funds
- Initiate a Transfer: Transfer funds from a relinquishing institution to a client's Optimize account.
- Cash Transfer (Third Party): Move money in-cash between two third-party Optimize accounts.
- Security Transfer (Third Party): Move money in-kind between two third-party Optimize accounts.
Account Administration Requests
- Banking
- Add Banking: Authorize EFT deposits (in) or withdrawals (out) to and from a client’s bank account.
- Modify Banking: Change details or authorization for an existing bank account associated with one or more Optimize accounts.
- Delete Banking: Remove authorization for a previously linked bank account.
- Beneficiary
- Add or Change Beneficiary: Add or modify beneficiary details for a registered account.
- RESP Beneficiary Designation: Add or modify beneficiary details specifically for a RESP account.
- RESP Beneficiary Information Update: Update the personal or contact information of an existing RESP beneficiary.
- Document Delivery
- Third Party Online Access: Grant a designated third party the ability to view the client’s account information, statements, and tax slips through an online portal.
- Special Account Requests
- Charitable Donation of Securities In-Kind: Donate securities in-kind to a designated charity.
- Estate Processing: Formally transition a client's accounts into estate status, ensuring all necessary steps and documentation are completed for proper settlement.
- Home Buyers' Plan: Allows clients to withdraw eligible funds from a RRSP or Spousal RSP to purchase or build a home, subject to repayment rules.
- Lifelong Learning Plan: Withdraw funds from specific registered accounts to pay for full-time education or training, with required repayment terms.
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- 50% Unlocking (Alberta): Lets eligible Alberta-based clients unlock up to 50% of certain locked-in retirement accounts, under provincial guidelines.
- Client Information Updates
- Update Account Legislation: Applies changes to the legislative status or registration type of a Locked-In account.
- Add/Update POA: Add or update a Power of Attorney so the authorized individual can act on the client's behalf with respect to their investment accounts.
- Authorization Information Sharing: Grant or revoke permission for designated parties to receive account-related information for a client's investment account(s).
- Marital Breakdown: Reflect changes to account ownership or beneficiary details following a marital breakdown.
- Update Address: Update a client's residential and/or mailing address across all of their investment accounts on the custodian's book of record.
- Update DOB: Update a client's date of birth across all of their investment accounts on the custodian's book of record.
- Update Email: Update a client's email address across all of their investment accounts on the custodian's book of record.
- Update Name: Update a client's legal name across all of their investment accounts on the custodian's book of record.
- Update Phone Number: Update a client's phone number(s) across all of their investment accounts on the custodian's book of record.
- Update SIN: Update a client's social insurance number across all of their investment accounts on the custodian's book of record.
- Updated Account Documentation
- NBIN-261: Update the LOB Treaty Statement to ensure compliance with Canadian tax treaty provisions and to claim any applicable treaty benefits for non-individual Canadian residents.