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Transfer Pipeline Overview

Learn how requests submitted through the Transfer Service module are processed, including cash and security transfers, as well as cash and security transfers to a third party

This pipeline applies to the following requests:

The Transfer Pipeline tracks requests submitted through Cash and Security Management → Transfer or Third Party Transfer. Tickets move systematically through pipeline stages, ensuring thorough reviews, secure processing, and timely completion.

Where to Find the Transfer Pipeline

To access the pipeline and track the status of submitted requests:

  • Navigate to the ticket index page:

    • In the CRM, navigate to CRM > Tickets

  • To view the Transfer pipeline, click the pipeline dropdown menu and select Transfer.

You can view the tickets in the Transfer pipeline in either board view or list view to track the progress, status, and assignments of requests.

Pipeline Stages Overview

Below are the pipeline stages and a high-level explanation of their functions:

  • In Review: Newly submitted tickets enter this stage for Portfolio Manager review. The ticket information is verified for accuracy, and the request is assessed for appropriateness.
  • Trade Processing: If the transfer is in cash and the account lacks sufficient funds, the ticket advances to this stage. Trades are executed to generate the required cash, and once settlement is confirmed, the ticket moves forward.
  • In Process: Approved tickets proceed to this stage, where the money movement team processes the request according to the provided instructions. In-kind transfers bypass trade processing and move directly to this phase, as no trading is required.
  • Completed: Tickets in this stage have been fully processed, indicating that the request has been successfully completed.

Expected Timelines & SLAs

  • Cash Transfer: Typically 4 business days after the ticket has been submitted and completed any applicable review.
  • Security Transfer: Typically 4 business days after the ticket has been submitted and completed any applicable review.
  • Cash Transfer (Third Party): Typically 4 business days after the ticket has been submitted and completed any applicable review.
  • Security Transfer (Third Party): Typically 4 business days after the ticket has been submitted and completed any applicable review.