Common Cash and Security Management - Add Funds Requests frequently asked questions
Am I able to have a Registered Retirement Savings Plan (RSP) / Spousal RSP contribution backdated?
Yes, in some cases, the contributions can be backdated, please contact your portfolio manager if you think you may need to backdate a contribution.
I accidentally designated a contribution as a Spousal Contribution instead of a Regular Contribution. How do I correct this?
Please read "Cancelling or correcting contributions and withdrawals" article on how to submit Cancel/Correction requests.
I accidentally designated a contribution as a Regular Contribution instead of a Spousal Contribution. How do I correct this?
Please read "Cancelling or correcting contributions and withdrawals" article on how to submit Cancel/Correction requests.
Can a client contribute to their account by cheque?
A client can contribute to their investment account using a physical cheque by mailing it to:
National Bank Independent Network
130 King St W. Suite 2800
Toronto ON, M5X 1J9
Attn: Securities Management
The receiving account number must be included on the memo line of the cheque to ensure that the funds are contributed into the correct account.
Please note that contributions made by cheque cannot be submited through the Servicing (Service Request) extension on the CRM and as such, cannot be tracked using our systems and pipelines. We recommend that you use one of the electronic contribution options available on the Servicing extension and only contribute by cheque, when electronic alternatives are not available.
How do I reinitiate a transfer?
A transfer request has been rejected because the funds are being held in the client's name. What does that mean?
This often occurs when the account is registered under a nominee or self-registration instead of the client's name. The relinquishing institution may reject the transfer because they are unable to verify it since the Transfer Forms are not in the client's name.
How often does the transfer team follow up with the relinquishing institution on the status of a transfer?
The transfer team monitors the progress of transfer requests daily.
What is the difference between a New Client and Existing Client transfer request?
For New Client transfer requests, the necessary paperwork is retrieved from recently opened account documents. In contrast, for Existing Client transfer requests, you already have access to the required transfer documents.
Does Optimize charge client's for Non-sufficient Funds (NSF)?
We do not charge clients for contributions cancelled due to non-sufficient funds.
Are we able to accept physical share certificates?
We only accept physical shares in certain special cases. Please contact your portfolio manager.
What do I do if I I can't find the relinquishing institution on the dropdown list when submitting a request to initiate a transfer?
Select "Other" and manually enter the details of the institution. For more information on this please refer to "Initiating a transfer from outside brokerage" article.
How do I cancel an add funds request?
Send an email to Service@optimize.ca the same business day as the request was created. We cannot guarantee that it will be cancelled.
My client received dividends at the relinquishing institution after the funds transferred to Optimize. How do I transfer the remaining dividends?
You will have to submit a new transfer request.
How do I Set up a bill payment directly from the clients bank account?
Refer to this article