The Account Index Page provides a centralized view of key reports related to client account information, regulatory deadlines, and undelivered communications. This tool helps advisors proactively manage client accounts, ensuring timely actions are taken to avoid compliance risks and service disruptions. Regularly reviewing these reports helps maintain accurate client records and supports consistent, high-quality service.
Reports Included in the Account Index Page
The Account Index Page consists of eleven key reports:
The Account Index Page consists of the following reports:
The Expiring Individual W8BEN Report
Clients who have a Expiring W8BEN at the end of the year and need to either provide an updated ID or an updated W8BEN form.
How to use this report:
- Please review the list to determine which clients are required to either provide a valid piece of photo ID or an updated W8BEN. Please find the W8BEN form under Account Documents in the Portal.
- Once the required signed documentation is obtained, please submit an Account Administration service request through the CRM to update the client's Valid Photo ID or W8BEN.
Why the Expiring Individual W8BEN Report Matters:
- If the updated information is not submitted by the end of the calendar year, the accounts will be subject to additional withholding taxes (typically 15%).
The Expiring Entity W8BEN-E Report
Entity Accounts who have a W8BEN-E expiring at the end of the year and need to provide an updated Treaty Statement.
How to use this report:
- Engage these entities proactively to request an updated Treaty Statement, ensuring compliance and continued eligibility for applicable tax treaty benefits.
- Submit necessary service requests promptly to complete document updates and avoid potential withholding tax implications.
Why the Expiring Entity W8BEN-E Report Matters:
- Entities with an expiring W8BEN-E must renew their Treaty Statement promptly; failure to do so may result in unnecessary withholding taxes, client dissatisfaction, and regulatory issues.
- Proactively identifying and addressing these expirations helps ensure smooth operations, strengthens client relationships, and mitigates compliance risks.
The Expiring Treaty Statement Report
The Expiring Treaty Statement Report identifies entity accounts whose Treaty Statements are set to expire at the end of the current calendar year. Regular review of this report helps maintain compliance by ensuring Treaty Statements remain up-to-date, enabling continued eligibility for applicable tax treaty benefits.
How to use the Expiring Treaty Statement Report:
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Please review the list to determine which clients require the updated Treaty Statement. Please find the Treaty Statement form under Account Documents in the Portal.
- Once the signed form is obtained, please submit an Account Administration service request through the CRM to update the entity’s Treaty Statement form.
Why the Expiring Treaty Statement Report Matters:
- Prevents entities from experiencing unnecessary withholding tax due to expired documentation.
- Ensures continued compliance with regulatory requirements related to tax treaty documentation.
- If the updated Treaty Statement form is not submitted by the end of the calendar year, the accounts will be subject to additional withholding taxes (typically 15%).
The Expiring Non-Resident Report
The Expiring Non-Residentst Report identifies clients who are non-residents of Canada with missing or soon-to-expire NR-301 forms. Regularly reviewing this report ensures that accurate withholding tax rates are applied and compliance with regulatory requirements is maintained
How to use the Expiring Non-Resident Report:
- Please review the list to determine which clients require the updated NR-301 Form. Please find the NR301 form under Account Documents in the Portal.
- Once the signed form is obtained, please submit an Account Administration service request through the CRM to update the client’s NR-301 form.
Why the Expiring Non-Resident Report Matters:
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Prevents incorrect withholding tax amounts on clients’ Canadian-source income.
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Reduces compliance risks associated with expired or missing non-resident documentation.
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If the updated NR-301 form is not submitted by the end of the calendar year, the accounts will be subject to additional withholding taxes (typically 15%).
The RESP Grants Rejection Report
Clients with RESP accounts where the grants related to one or more of the contributions have been flagged for potential rejection.
How to use the RESP Grant Rejections Report:
- Please review the report to determine the rejection reason and then follow the guide below which outlines available solutions for each instance:
Why the RESP Grants Rejection Report Matters:
- The Report enables you to fix potential issues related to the receipt of RESP grants to avoid missed grant monies and/or other opportunities.
- Ensures clients receive maximum RESP grant benefits.
- Identifies and resolves contribution-related issues promptly, enhancing client satisfaction.
The RESP Registration Rejection Report
RESP accounts which have not been appropriately registered due to a potential mismatch of information we have on file versus what the Social Insurance Registry has on file for the beneficiary.
How to use the RESP Registration Rejections Report:
- Please review the list to determine which information potentially is not accurately reflected on the account opening documentation and follow the guide below which outlines available solutions in each instance:
Why the RESP Registration Rejection Report Matters:
- The report enables you to confirm that the beneficiary receives the appropriate grants attributed to any contributions which are made to the plan.
- Prevents loss of RESP grant eligibility due to registration issues.
- Ensures compliance with government registration requirements and accuracy of beneficiary information.
The RESP SIR Registration Rejection Report
RESP accounts which have not been appropriately registered due to a mismatch between the social insurance number on file with us and the social insurance number the CRA has.
How to use the RESP SIR Registration Rejections Report:
- Please review the list to determine which beneficiary(ies) are potentially not reflected properly.
- If the information is not accurate, submit a service request to update the beneficiary(ies) SIN.
- If the information is accurate, please have the client contact the Social Insurance Registry to make the necessary amendments.
Why the RESP SIR Registration Rejection Report Matters:
- Ensures RESP accounts are properly registered, maintaining grant eligibility.
- Avoids delays or loss of government grants due to incorrect SIN information.
- The report enables you to confirm that the beneficiary(ies) information is correct so that the plan can be properly registered and the appropriate grants attributed to any contributions which are made to the plan.
The TFSA Registration Rejection Report
TFSA accounts which have not been appropriately registered due to a potential mismatch of subscriber Information.
How to use the TFSA Registration RejectionsReport:
- Please review the list to determine which potential account holders have a mismatch between the information we have on file and the information that the CRA has.
- Follow the guide below which outlines available solutions in each instance:
Why the TFSA Registration Rejection Report Matter:
- Prevents potential tax implications due to unregistered TFSA contributions.
- If a TFSA is not properly registered you may be subject to tax clawbacks within the account.
The Restricted Accounts Report
The Restricted Accounts Report provides a list of client accounts that have been flagged with restrictions. Restrictions may limit or prevent certain account activities such as withdrawals, deposits, or trading.
How to use the Restricted Accounts Report:
- Please review the list to determine which client accounts are restricted and what the reason for the restriction is.
- Follow the guide below which outlines available solutions for each Instance:
Why the Restricted Accounts Report Matters:
- Trades are not permitted on restricted accounts. If the account remains restricted for 60 days, the client will be moved to the house account.
- Ensures smooth client account operations by promptly addressing restrictions.
The RDSP Registration Rejection Report
RDSP accounts which have not been appropriately registered due to a potential mismatch of subscriber or beneficiary information.
How to use the RDSP Registration Rejections Report:
- Please review the list to determine which subscriber or beneficiary potentially do not have the correct information reflected in the account opening documentation and follow the guide below which outlines available solutions in each instance:
Why the RDSP Registration Rejection Report Matters:
- The report enables you to confirm that the client/beneficiary receives the appropriate grants attributed to any contributions which are made to the plan.
The RDSP Grant Bond Refusal Report
The RDSP Grant Bond Refusals Report lists clients whose Registered Disability Savings Plan (RDSP) government grants or bonds, such as the Canada Disability Savings Grant (CDSG) or Canada Disability Savings Bond (CDSB), have been refused.
How to use the RDSP Grant Bond Refusal Report:
- Please review the information for each client and submit account administration service requests if any information needs to be updated. If no updates are required on the account, the client should contact the SIR at 1-800-206- 7218 to make the necessary corrections on SIN. For all other changes and inquiries, contact the CRA at 1-800-959-8281.
Why the RDSP Grant Bond Refusal Report Matters:
- If information needs to be confirmed with the CRA or SIR, there cannot be any bond paid out on the account until the issue has been resolved.
- Prevents delays in receiving government grants or bonds due to unresolved verification issues.